Returns
Definition
A return is a sales document used in complaints processing for when a customer sends goods back.
Use
You enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval.
The return causes the system to:
Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).
Create a credit memo, once you have checked the goods and approved the complaint.
Structure
A return is another type of sales document like a standard order. For more information on sales documents, see Working With Sales Documents
Integration
The return triggers the following functions:
Delivery (returns delivery)
Billing (for creating a credit memo)