Business Package for External Users in SPM 1.0

Management Summary

In Service Parts Management (SPM) , while it is crucial that collaboration with third parties in the parts supply chain be enabled, handling the returns of service parts is of special interest.

This business package allows external users to perform logistics functions using the SAP Netweaver Portal.The solution enables customers to enter data on packing and shipping of returned parts. It also enables consolidators and remanufacturers to enter data about goods received, inspected and forwarded to other locations.

The processes available here are cross-system processes that use functions from SAP SCM (for example supplier network collaboration) and the ERP system (for example, inventory management).

Business Value

This business package enables the sharing of information between different parties involved in collaborative SPM processes. It allows data entry and visibility for third-party users to the systems that comprise the SPM solution.

The business package offers the following advantages:

Central entry point
Easy-to-use and intuitive Web interface
Support for roles and personalization
Central user management

This business package contains the following roles:

Consolidator

This role is a third-party who acts on behalf of the SPM process and system owner. A consolidator receives returned service parts, inspects the quality, and forwards the parts to another location.
Remanufacturer

This role is a third-party who acts on behalf of the SPM process and system owner. A remanufacturer may receive returned service parts and inspect their quality. The functions that belong to this role are a true subset of the consolidator functions.
Dealer

Dealers are service parts customers. In this role they perform logistic functions, such as the packing and shipping of parts to be returned. Other dealer functions, such as entering complaints and returns requests, are available in the Business Package for SAP CRM 5.0 SP 0 .

Technical Data

Availability	SAP NetWeaver 2004s, SP12
Browser Recommendation	Microsoft Internet Explorer 6.0
Languages	DE German EN English FR French JA Japanese PT Portuguese EL Greek FIFinnish NL Dutch Czech Danish PL Polish RU Russian NO Norwegian TR Turkish SV Swedish ZF Chinese trad. ZH Chinese
Data Source	SAP ECC 6.0 SAP SCM 5.0

Note Note

In addition to the Business Package for External Users in Service Parts Management , you may implement the Business Package for SAP CRM 5.0 SP 0 because the Business Package for SAP CRM 5.0 SP 0 provides in the customer role more functions for the dealer role such as entering and viewing claims and returns requests, creating and viewing orders and viewing entitlement information.

End of the note.