Follow-up activities are executed when the returned materials are received at the warehouse. The chosen activity depends on the decision code.
The following types of follow-up activities exist:
Pre-defined (decided by SAP CRM)
Based on the inspection outcome and decided by one of the following:
SAP CRM
SAP EWM
Follow-up activities are triggered with a reference to the returns materials authorization (RMA) number, which defines the affected parts.
The following follow-up activities can be used: