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 EIC Authentication

 

Technical Data

Web Dynpro Application

HRESS_A_EICAUTH

Web Dynpro Application Package

PAOC_EIC_AUTHENTICATION

Application Configuration

HRESS_AC_EICAUTH

Web Dynpro Component

FPM_OVP_COMPONENT

Component Configurations

HRESS_CC_EICAUTH_OVP, HRESS_CC_PER_DTL_EICAUTH_XX

Application Component Controller

Not relevant

Software Component for Web Dynpro Application

EA-HRGXX

Support

PA-EIC

Availability

SAP enhancement package 5 for SAP ECC 6.0

Required Business Function

HCM_ESS_WDA_1

You can use the authentication service when you implement an Employee Interaction Center (EIC) and you want to enable employees to contact the EIC by telephone. In this case, EIC agents must be able to uniquely identify the caller. The authentication questions defined in this application make this possible.

Features

This service enables all employees at your company to define authentication questions and the corresponding answers. All employees can use this application to select a maximum of five different authentication questions and enter the corresponding answers. The relevant data (in particular the questions and answers) are stored in the Authentication infotype (0816). In the standard ESS role delivery, the EIC Authentication service is assigned to the Personal Information area.