EIC Authentication

Technical Data
Web Dynpro Application	HRESS_A_EICAUTH
Web Dynpro Application Package	PAOC_EIC_AUTHENTICATION
Application Configuration	HRESS_AC_EICAUTH
Web Dynpro Component	FPM_OVP_COMPONENT
Component Configurations	HRESS_CC_EICAUTH_OVP, HRESS_CC_PER_DTL_EICAUTH_XX
Application Component Controller	Not relevant
Software Component for Web Dynpro Application	EA-HRGXX
Support	PA-EIC
Availability	SAP enhancement package 5 for SAP ECC 6.0
Required Business Function	HCM_ESS_WDA_1

You can use the authentication service when you implement an Employee Interaction Center (EIC) and you want to enable employees to contact the EIC by telephone. In this case, EIC agents must be able to uniquely identify the caller. The authentication questions defined in this application make this possible.

Features

This service enables all employees at your company to define authentication questions and the corresponding answers. All employees can use this application to select a maximum of five different authentication questions and enter the corresponding answers. The relevant data (in particular the questions and answers) are stored in the Authentication infotype (0816). In the standard ESS role delivery, the EIC Authentication service is assigned to the Personal Information area.