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Example 4: Aggregated Process Status: Errors in ContentLocate this document in the navigation structure

The following tables each show a section of the process activity log of the participating logical systems as well as the relevant process activity overview. The log and overview entries are fictitious and are shown in a simplified manner.

Process Activity Log System A:

Log Entry ID

Business Process ID

Message ID/Process Step ID

Activity Status

Name

Message Direction

Activity Category

System ID

Time Stamp

Entry 1

BP1

S1

Started

Create Loan Account

Outgoing

Service Call

SysA

Start Time

Entry 1 System A sends a service message for the creation of a loan account to System B.

Process Activity Log System B:

Log Entry ID

Business Process ID

Message ID/Process Step ID

Activity Status

Name

Message Direction

Activity Category

System ID

Time Stamp

Entry 2

BP1

S1

Started

Create Loan Account

Incoming

Error processing

SysB

Start Time +1

Entry 3

BP1

S1

Failed

Create Loan Account

Incoming

Error processing

SysB

Start Time +4

Entry 4

BP1

S1

Failed

Create Loan Account

Incoming

Service Call

SysB

Start Time +5

Entry 2 Because errors occurred during creation of the loan account in System B, System B transferred the service message (and by doing so the process step as well) to the Error and Conflict Handler (CA-FS-ECH) application.

Entry 3 A loan officer has received the postprocessing order. However, because information is missing in the application for opening an account, the loan account cannot be opened. In the postprocessing order the loan officer selects the Reject option because from his or her point of view it is not possible to process the order successfully due to the missing information. As a result, the Error and Conflict Handler (CA-FS-ECH) has set the status to Failed.

Entry 4 System B starts a service call with the status Failed.

The entries logged in both systems lead to the aggregated process step status Errors in Content for the underlying process step in the Process Activity Overview. The individual log entries are grouped as follows:

Message ID/Process Step ID

Business Process ID

Message ID/Process Step ID of the Predecessor

Technical Reference ID

Sender

Recipient

Aggregated Process Step Status

Status History

S1

BP1

- (No Predecessors)

d0e4da50-4c2a-11de-8a39-0800200c9a66

SysA

SysB

Errors in Content

Entries 1 to 4 - including all attributes

The status history contains all the information about the individual log entries that the Process Step Journal used to derive the aggregated process step status for the underlying process step.