Show TOC

 Creating a Service Contract

Procedure

  1. In the Sales menu choose Start of the navigation path Contract Next navigation step Create. End of the navigation path

Note Note

Alternatively, you can choose Start of the navigation path Logistics Next navigation step Customer Service Next navigation step Service Agreements Next navigation step Contracts Next navigation step Contract Next navigation step Create. End of the navigation path

End of the note.
  1. Enter the contract type ( WV for a maintenance contract, MV for a rental contract) and, if necessary, the organizational data.

The values for sales organization, distribution channel, and division (sales area) may be proposed from the user parameters. Entries for the sales office and the sales group are optional.

Note Note

You can choose to wait until you have entered the sold-to party on the subsequent screen to enter the organizational data. In this case, the system offers you all the sales areas defined for the sold-to party for selection.

End of the note.
  1. Choose Enter.

  1. Enter the following data as required:

  • Customer number of the sold-to party in the Sold-to party field

  • Purchase order number of the customer for this document

  • Start and end dates (this data may also be determined indirectly; for more information, see Indirect Date Determination for Service Contracts .

  • Master contract number (for more information, see Master Contracts .

  • Material number (for example: a standard product or configured product)

  • Target quantity for the material

  1. Choose Enter.

If you entered a standard product, the system automatically branches to the configuration editor. Enter the values for the characteristics defined in the standard product.

If you entered a configured product with pre-defined values, the system automatically copies the values into the contract.

  1. To enter data in the contract header, choose Start of the navigation path Goto Next navigation step Header Next navigation step Contract data End of the navigation path .

Enter the relevant run-time and cancellation data and return to the overview screen.

  1. If you wish to enter price agreement data in the contract, see Pricing in Service Contracts .

  1. The system checks the item category of the items to determine for which items it needs to create a billing plan. To display the billing plan for an item, select the item and choose Start of the navigation path Goto Next navigation step Item Next navigation step Billing plan End of the navigation path .

  1. Return to the overview screen and save your document.