Mass Complaints Processing

Use

You use mass complaints processing to process a large number of complaints. Wholesalers can use this function, for example, to efficiently carry out a recall action. In one step, you can make complaints relating to multiple billing documents.

Prerequisites

You have made your settings in Sales and Distribution Customizing under Start of the navigation path Billing Next navigation step Billing Document Complaints Processing. End of the navigation path

For each complaint reason, you can define a follow-on action that you wish to carry out automatically in the event of a complaint (for example, creating a credit memo for the billed amount).

Features

In mass complaints processing, you can make corrections to multiple billing documents in one step. The system does not change existing billing documents but rather, it creates credit memos / credit memo requests or debit memos / debit memo requests.

You can change the customer, the unit of measure, and the price. When creating follow-on documents for the billing document, you can specify different master data (conditions, units of measure). These changes affect only the follow-on documents, not the master data.

The results of the mass complaint are displayed in a protocol.

From mass complaints processing, you can switch to the standard transaction for displaying article, customer, and vendor master data.

Note Note

The system ignores order items for which no billing items have yet been generated.

You cannot cancel any documents (billing documents) using mass complaints processing.

End of the note.

Activities

In order to change the complaints, you select the data. You can start subsequent processing in the dialog box or in the background.

On the SAP Easy Access screen, choose Start of the navigation path Logistics Next navigation step Sales and Distribution Billing Billing Document Complaints Processing Mass Complaints Processing End of the navigation path .

Example

Generation of returns orders
If a delivered article is to be recalled from retailers due to a warning message from the manufacturer, you can generate return orders for the relevant billing documents in one step.
Changing the customer
If multiple billing documents have been billed to the wrong customer, you can transfer the billing documents from that customer to another one using the customer number. The system generates credit memo (request)s for customer X and debit memo (request)s for customer Y.
Correcting price or unit of measure
If the incorrect price has been calculated for delivery of an article to multiple retailers, you can correct the store debits in one step. The system generates credit memo (request)s with the old price and debit memo (request)s with the new price.