Using Business Object BUS5000126

The business object BUS5000126 is used to trigger the workflow for processing the Internet Service Request (ISR) using an interaction record, for example, changing the business partner's first and last names and for validating the creation of a new premise. It is inherited from the standard SAP CRM Activity business object of type BUS2000126.

The new business object Event RequestReceived is introduced to trigger the Workflow when an ISR is received. This Event contains the following input parameters:

Features

The new business object Event RequestReceived is introduced to trigger the workflow when an ISR is received. This event contains the following input parameters:

Parameters	DDIC Type	Description
BusinessPartner	BUT000-PARTNER	Business partner number
NumOfInputVariables	SYST-INDEX	Total number of input variables
InputVariables	ISUS_UMC_CONTAINER_VAR	Input variables table (name/value pair)

The following new methods have been added to the business object BUS5000126

AppendText: add a new text line to an interaction record
AddWorkflowItemLink: add Workflow Item link to the IR Activity Clipboard

The following table describes the input parameters for the AppendText event:

Input Parameter	Description
Lang	Language Key (optional)
TextID	Text Type ID (optional, default A002 Note)
NewTextLine	Text line to append (optional)
MsgClass	Message class if a message will be append (optional)
MsgNo	Message number if a message will be append (optional)
MsgV1	Variable 1 for the message to append (optional)
MsgV2	Variable 2 for the message to append (optional)
MsgV3	Variable 3 for the message to append (optional)
MsgV4	Variable 4 for the message to append (optional)

The following table describes the export parameter for the AppendText event:

Export Parameter	Description
Return	Return parameters in the table of BAPIRET2

The following table describes the exceptions for the AppendText event:

1000	CRM_IU_UMC_ODATA/044 (Save IR failed)

The following table describes the input parameters for the AddWorkflowItemLink event:

Input Parameter	Description
WorkflowItemID	Workflow work item ID

The following table describes the export parameter for the AppendText event:

Export Parameter	Description
Return	Return parameters in the table of BAPIRET2

The following table describes the exceptions for the BCONT_UMC business object:

1000	CRM_IU_UMC_ODATA/042 (DocFlow creation failed)
1001	CRM_IU_UMC_ODATA/044 (Save IR failed)
1002	CRM_IU_UMC_ODATA/046 (IR locked)
1003	CRM_IU_UMC_ODATA/047 (IR not changeable)
1004	CRM_IU_UMC_ODATA/048 (no authorization)