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 Business Process: Manage Contract

 

The parameters that have been delivered with SAP Multichannel Foundation for Utilities and Public Sector for managing contracts and quotations are listed in the following table:

Entity Name

Parameter Name

Sequence

Parameter Value

ChannelIDForMobile

1

MSA

ChannelIDForVoice

1

EXS

ChannelIDForWeb

1

ISA

InitialMaxHit

1

800

ProcessProfileName

1

UMC_B2C

All parameters are applied for both ContractItem and QuotationItem entities. The parameters with the prefix ChannelID are used for the channel that is used to access the ContractItem or QuotationItem entities.

The parameter InitialMaxHit defines the maximum number of hits for the contract item and quotation item search. The parameter ProcessProfileName specifies the profile name of the Process Framework.

Note Note

You can view contracts with a start date in the future by navigating to the Manage Services tile on the Home page and then choosing Start of the navigation path Requested Service Next navigation step Pending Service End of the navigation path.

If you need to modify details of a business agreement, for example, payment information, you can do so by navigating to the My Profile tile on the Home page and then selecting Payment Accounts under the Payment Information section. You can also choose to turn on or off your Auto-Pay option.

To change the billing address, you can select the desired agreement under the Agreements section and modify as required.

End of the note.