The UserGroup
parameter can be used to configure a user group for the agent as the user. The responsive Web application validates if the user is the agent. By default, this feature is delivered inactive.
The parameters that have been delivered with SAP Multichannel Foundation for Utilities and Public Sector for configuring co-browsing are listed in the following table:
Entity Name | Parameter Name | Sequence | Parameter Value |
---|---|---|---|
| 1 |
| |
| 1 | X |
For more information, see Co-Browsing in the Responsive Web Application