SAP Multichannel Foundation for Utilities and Public Sector is a customer-facing solution based on SAP NetWeaver Gateway. It allows utility companies to interact with their customers through different communication channels, for example, the Web (online self-services), mobile, and social networks. SAP Multichannel Foundation for Utilities and Public Sector provides a set of standardized and reusable OData services that are used by end-user applications to access data and processes from SAP Business Suite for Utilities and Public Sector.

The standard services consist of self-service scenarios that enable customers to securely access and manage key account information and perform important activities online, like bill payment, entering meter readings, creating inquiries, and sending requests to a utility company.

A Web application template for customer self-services is also included with the solution.