Customizing for Business Process Settings in SAP CRM
The Maintain Business Process Settings
Customizing activity is designed to control the behavior of OData entities in SAP Multichannel Foundation for Utilities and Public Sector, without changing the default Business Add-In (BAdI) implementation in the Enhancement Spot CRM_UMC_ODATA
.
You can modify the attribute values in the delivered Customizing for business process settings. If you want to create your own business processes or attributes, you must enhance the default BAdI implementation.
The following business processes are delivered with SAP Multichannel Foundation for Utilities and Public Sector:
Process ID | Business Process Description |
|---|---|
1 | Manage Contract |
3 | Create Interaction Record |
4 | Search Interaction Records |
5 | Search Products |
6 | Add Attachment |
7 | Configure co-browsing |
8 | Use Address-Independent E-mail |
Note
You must not remove any delivered business processes listed above since they are in use in the delivered OData entities.
Structure
Each parameter for a business process contains the following fields:
Field | Description |
|---|---|
Entity Name | Key field OData entity name for entity specific parameter value If left empty, it becomes the default parameter for all entities. |
Parameter Name | Key field Parameter ID Field is case sensitive |
Sequence | Key field Sequence number Used when the parameter is a table |
Parameter Value | Parameter value |