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 Business Process: Use Address-Independent E-mail

 

This business process Customizing (available in both SAP ERP and SAP CRM) provides the flexibility to choose between address-independent or address-dependent e-mail accounts of a business partner, for example, when sending e-mails for password reset, user registration, anonymous meter reading. This Customizing does not impact the e-mails sent out for anonymous payments.

The default e-mail sending option is set to address-independent e-mail. If you need to change these settings, you can find the Customizing activity under Start of the navigation path SAP Utilities Next navigation step Customer Service Next navigation step SAP Multichannel Foundation for Utilities End of the navigation path. Now, do the following:

  1. Choose process ID 13 and double-click the Settings folder in the Dialog Structure.

  2. Remove X from the Parameter Value to set e-mail preference to address-dependent.

To summarize:

  • Validation is set to address-independent e-mail if AddressIndependent is set to X.

  • Validation is set to address-dependent e-mail if AddressIndependent is “” (blank).