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FND, Multiple Back-End Capabilities for Inbox Locate this document in the navigation structure


Technical Data

Technical Name of Business Function

Type of Business Function

Enterprise Business Function

Available As Of

SAP Enhancement Package 2 for BS Foundation

Technical Usage

Any Stack including BS_FND

Application Component

Suite Inbox (CA-EPT-IBO)

Directly Dependent Business Function Requiring Activation in Addition

Not relevant

You can use this business function to process work items from multiple back-end systems, for example, SAP Supplier Relationship Management (SAP SRM) and SAP ERP, in a single POWL-based inbox. With a single inbox, you have a better overview of all the work items you need to process.

Note Note

If you deactivate this business function, the data stored in Customizing is not deleted and you can reuse it if you decide to activate the business function again.

End of the note.

Note Note

When you activate/deactivate the business function, you must do the following:

  1. Log off from the system and log on again.

  2. Restart the inbox.

Only then the activation/deactivation of the business function is taken into account.

End of the note.


  • You have installed the following software components as of the version mentioned: SAP_BS_FND 702, SAP_ABA 702, and SAP_BASIS 702.

  • You have performed the following activities in Customizing under   Cross-Application Components   Processes and Tools for Enterprise Applications   Inbox  :

    • Define Exceptions

    • Assign Connected Back-End Systems to Inbox

  • You have assigned the following roles to your users:

    • Workflow Inbox APIs: End User for Workflow Functionality (SAP_BC_BMT_WFM_INB_API_END_USR)

      This enables users to receive work items from a remote system via the workflow Application Programming Interface (API).

    • Workflow Inbox APIs: Service User for Remote Accesses (SAP_BC_BMT_WFM_INB_API_SRV_USR)

      This enables the workflow Application Programming Interface (API) to handle work items of users to which this role has been assigned via remote function calls.

  • You must assign the above roles to the users if you want them to receive work items from the back-end systems. If you omit this step, the users does not receive any work items from the back-end systems.


You can do the following:

  • You use a single inbox for multiple back-end systems.

  • You can deploy the inbox with or without SAP NetWeaver Portal.

For more information, see Inbox (CA-EPT-IBO).