Alert-Based Rating

Use

Alert-based rating is a performance management function of SAP Supply Network Collaboration (SAP SNC) that you can use in supplier collaboration to evaluate a business partner, a location, or a product based on alerts. You can use alert-based rating to perform supplier evaluation, for example.

With alert-based rating, you always analyze an evaluation period in the past. In the rating profile, you specify which alert types alert-based rating takes into account and how it rates the alerts. The results of alert-based rating are rating records with scores that allow the objects to be evaluated.

You perform alert-based rating in the SAP SNC system. As customer, you can display and manually process rating records on the Web user interface of SAP SNC. The relevant functions are available in the customer view of supplier collaboration.

Integration

You can transfer rating records to the SAP Business Information Warehouse ( SAP BW ) for additional evaluations (extractor /SCMB/BWEX_ALERT_BASED_RATING, DataSource OICH_ALERT_BASED_RATING).

Prerequisites

To be able to perform alert-based rating and generate rating records, you need to have fulfilled the following prerequisites:

You need administration authorization for SAP SNC.
You have defined rating profiles in Customizing for the Supply Network Collaboration . For more information, refer to Customizing for Supply Network Collaboration under Exceptions Alert-Based Rating Define Rating Profiles .

Features

Alert-based rating divides the evaluation period into rating periods. You have defined the length of a rating period in the rating profile. For each rating period, alert-based rating analyzes the alerts that existed in this rating period; in other words, the alerts that were created or changed at a point in time within this rating period. Alert-based rating only takes account of the alert types you entered in the rating profile (in accordance with your evaluation criteria). To determine the alerts for a specific alert type that existed in a rating period, alert-based rating evaluates the alert history of the alert type.

Score for an Alert

Alert-based rating assigns each alert a score. The score is dependent on how critical the alert is and how soon the alert situation occurs after the alert is generated. Alert-based rating calculates the score from the data you entered in the rating profile.

Level of Detail of a Rating Record

If, according to the rating profile, it is not relevant with which specific objects (customer, supplier, location, or product) an alert is linked, alert-based rating calculates a score from the scores of all alerts in a rating period. Alert-based rating saves this result in a rating record for the rating period. All alerts are included in the rating record, therefore, irrespective of the customer or supplier with which they are linked, the location in which they occur, or which product they affect.

However, you can also set the rating profile so that the rating is more specific; for example, so that alert-based rating generates a rating record for each combination of supplier and product. In this case, for a rating record, alert-based rating only takes account of the alerts that affect a specific product of a supplier. Alert-based rating generates a rating record for each combination of supplier and product. The maximum level of detail is a rating record for each combination of customer, supplier, customer location, ship-from location, and product.

Calculation of the Score for a Rating Record

Various methods are available for calculating a score for the rating record from the relevant alerts. Depending on the method set in the rating profile, the score results as follows:

As the sum of the alert scores
As the average alert score
As the lowest alert score
As the highest alert score

Example

In an SMI scenario, you, as customer, want to evaluate how well your supplier has planned your stock until now. To do so, you use a rating profile that evaluates alerts for the critical situations that have arisen for the projected stock in the past. You perform alert-based rating on a weekly basis for the past week. In the rating profile, you set a score of 10 for an alert for exceeding the maximum stock. You set a higher score of 100 for the more critical situation when the projected stock falls below the minimum stock. To calculate the score for a rating period (that is, a week), alert-based rating adds up the alerts from a rating period. If, within a week, one alert occurs for falling below the minimum stock and then two alerts occur for exceeding the maximum stock, the score is 120 in this week.