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Function documentationJob Requests

 

The job request is the starting point of the job management process. End users create job requests for new jobs, job changes, and job deletion. Job requests undergo an end-to-end approval and implementation process, with the workflow handled by IT Service Management and Change Request Management.

Note Note

To ensure that new jobs and job scheduling changes go through the job request and approval process, the administrator can set up job control.

Job control redirects users to Job Scheduling Management when they try to schedule or change jobs in the managed systems using scheduling transactions such as SM36 or SM37. For more information, see Job Control for Managed Systems.

End of the note.

Features

The Job Requests view of the Job Management work center is the central access point to all activities related to job requests. It provides the following functions:

  • Creating job requests

    You can use the basic or detailed view.

  • Displaying job requests

    Job requests are displayed in a list. You can choose a standard query or define your own queries. You can use Quick Criteria Maintenance to further restrict the display. When you select a job request in the list, its details are displayed below.

  • Editing job requests

  • Opening the linked CRM document

    Every job request is linked to an incident or a request for change to handle the work flow. You can open these for further processing in the WebClient UI by clicking the link in the CRM Document column.

  • Activating or deactivating change control

    The change control functionality can allow or prohibit editing of job requests, depending on the status of the linked CRM document. For more information, see Change Control for Job Requests and Job Documentation.

  • Creating a print view of a job request as a PDF document

    Note Note

    You can use the default form delivered by SAP or a custom form. For information on how to create and use a custom form, see SAP Note 1225976Information published on SAP site.

    End of the note.

  • Exporting the overview list to Microsoft Excel

Activities