You want the detailed session data for a Service Level Report. You process the session to add further information for the person responsible for the business process.
Start the
System Monitoring
work center.
In the
Reports
view, choose the
Service Level Reporting
view
.
Navigate to the solution you require.
An overview of all Service Level Reports is displayed.
Choose
Process Session.
You go to the
Change Mode: SL Reporting
.
You can specify the processors of the alert.
Choose the
Post Processing of EW Alerts
check.
When you have processed the alert, set the
Processed
flag.
If you want to postpone processing of the alert, enter a date in the
Postponed until
column.
Save your entries.
Note
When you save, the system fills the remaining fields.