As a dispatcher or processor, you can subscribe to transaction types in IT Service Management to be informed about changes.
You use the notification framework to implement subscriptions.
The CRM_ITSM_ALERTS
switch is active.
The notification framework is configured in the Customizing for Customer Relationship Management.
Use
to subscribe to an incident.For more information about configuring the notification framework and working with subscriptions, see the SAP Library for Customer Relationship Management at
.