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Function documentationSubscription

 

As a dispatcher or processor, you can subscribe to transaction types in IT Service Management to be informed about changes.

You use the notification framework to implement subscriptions.

Prerequisites

  • The CRM_ITSM_ALERTS switch is active.

  • The notification framework is configured in the Customizing for Customer Relationship Management.

Activities

Use Start of the navigation path More Next navigation step Subscribe End of the navigation path to subscribe to an incident.

More Information

For more information about configuring the notification framework and working with subscriptions, see the SAP Library for Customer Relationship Management at Start of the navigation path http://help.sap.com/crm703Information published on SAP site Next navigation step Application Help Next navigation step <language> Next navigation step Service Next navigation step Service Request Management Next navigation step Information Flow Next navigation step Notification Framework End of the navigation path.