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Object documentationIT Service Management Apps

 

IT Service Management contains several apps which give an overview of message processing and change transactions. The apps show individual aspects, such as the number of open transactions, or the average processing time.

You can configure the values that the apps display.

 

There are the following apps:

  • Message quality

    This app displays the message processing quality.

    The following values are displayed:

    • The number of iterations of a status, i.e. how often a transaction had the status, on average.

    • The number of transactions which exceeded the maximum processing time.

    • The number of transactions which exceeded the initial reaction time.

    • The average processing time of the completed transactions, in hours.

  • Workload

    This app displays the number of open transactions. The display is classified by transaction type and priority. This shows in which areas important transactions are not yet completed.

  • Performance

    This app shows the average processing time in hours of the transactions which were completed in the last ten calendar weeks. The display is classified by transaction type and priority.

You can adjust the dashboard apps to your requirements by changing their data basis, or by displaying new ones. You can, for example, display the statistics for various transaction types (see Configure IT Service Management Apps).

Integration

To display the apps, put them in your personal dashboard, in two steps

Add personal dashboard to your SAP Easy Access Favorites

  1. In the SAP Easy Access menu, call Start of the navigation path Favorites Next navigation step Add Other Objects End of the navigation path.

  2. From the list in the Restrictions screen, choose Web-Dynpro Applications.

  3. On the Web Dynpro Application screen, in the Web Dynpro Application field, enter the name generic_dashboard_viewer.

  4. Enter a description, for example My Dashboard.

  5. Insert a row in the table Parameters, in the Name column, enter ALIAS, and enter PERSONAL_DASHBOARD in the Value column.

Put the apps in your personal dashboard

  1. Call your personal dashboard in the SAP Easy Access menu (see above).

  2. To put the apps in the dashboard, go to configuration mode by choosing Configure.

  3. Choose Add New App, choose an app from the category IT Service Management, and choose OK.

  4. The configuration mode of the app is called (see Configuring Dashboards); make the configuration settings (see Configuring IT-Servicemanagement Apps).

  5. Your changes are only permanently saved when you choose Save Dashboard.

Note Note

For the authorizations to display the apps, see the Security Guide for SAP Solution Manager on SAP Service Marketplace at Start of the navigation path http://service.sap.com/instguidesInformation published on SAP site Next navigation step SAP Components Next navigation step SAP Solution Manager Next navigation step c<urrent release> Next navigation step 4 Operations End of the navigation path.

End of the note.