Using operations tasks, processors can manage recurring tasks in SAP Solution Manager.
The operations task (transaction type SMOT
) is based on the service request transaction type.
Processors can create operations tasks as follows:
In the SAP Solution Manager Technical Administration
work center, in the IT Task Management
view, the IT Task Planning
screen lists guided procedures, which can contain operations tasks.
In SAP Solution Manager IT Service Management, the system creates operations tasks automatically as follows: When a service request is approved, a corresponding guided procedure creates the operations tasks. The operations task then contains a link to the corresponding guided procedure in the Details
assignment block, References
screen area.
Using operations tasks, processors can do the following:
Assign operations tasks to themselves or other processors
Provide information about how to process a task
Schedule and follow up work items
Record effort
Confirm completion of tasks
An operations task consists of the header details, which are organized in individual groups, and additional assignment blocks. You can customize which assignment blocks are displayed according to your requirements.
In the header details, you specify the general data that is valid for the entire operations task. This includes, for example, the following data:
General Data
: The title and all the information that defines the task
Notes
: The description or comments that are relevant for the task
References
: The processor information and the type of message that relates to the task
For more information about using operations tasks in guided procedures, see Service Orders and Service Catalogs.
For more information about task management in the Technical Administration
work center, see Technical Administration Work Center.