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Function documentationProcessing Operations Tasks

 

Using operations tasks, processors can manage recurring tasks in SAP Solution Manager.

Integration

The operations task (transaction type SMOT) is based on the service request transaction type.

Processors can create operations tasks as follows:

  • In the SAP Solution Manager Technical Administration work center, in the IT Task Management view, the IT Task Planning screen lists guided procedures, which can contain operations tasks.

  • In SAP Solution Manager IT Service Management, the system creates operations tasks automatically as follows: When a service request is approved, a corresponding guided procedure creates the operations tasks. The operations task then contains a link to the corresponding guided procedure in the Details assignment block, References screen area.

Features

Using operations tasks, processors can do the following:

  • Assign operations tasks to themselves or other processors

  • Provide information about how to process a task

  • Schedule and follow up work items

  • Record effort

  • Confirm completion of tasks

Structure of an Operations Task

An operations task consists of the header details, which are organized in individual groups, and additional assignment blocks. You can customize which assignment blocks are displayed according to your requirements.

Header Level

In the header details, you specify the general data that is valid for the entire operations task. This includes, for example, the following data:

  • General Data: The title and all the information that defines the task

  • Notes: The description or comments that are relevant for the task

  • References: The processor information and the type of message that relates to the task

More Information

For more information about using operations tasks in guided procedures, see  Service Orders and Service Catalogs.

For more information about task management in the Technical Administration work center, see Technical Administration Work Center.