A workflow task can contain all the information required for processing. In Workflow Tasks
, the system notifies support staff that they are the processor of a particular workflow task.
The system is configured for using workflow tasks.
If using workflow tasks for processing check lists, using check list is configured.
The information required to process a workflow task, is displayed, and can be expanded.
Forward the workflow task to another processor.
Add attachments and notes.
Confirm that you have completed a workflow task by going to the service request with Execute
and setting the status of the workflow task to Completed
.