Create Engagement Cycle

Create one or more engagement cycles, to handle the Top Issues and Issues of your IT organization, consecutively.

Note Note

When you plan engagement cycles, you must decide:

whether you want to focus on one or more areas in an engagement cycle
whether you only want to start a new engagement cycle when the current one is completed, or handle several at the same time

To be able to prioritize engagement cycles, you can estimate the potential benefit of standard improvement measures for typical Top Issues.

End of the note.

You can assign a status to the engagement cycles, for comprehensibility. The system does not check the prerequisites automatically.

In the Engagements app, choose Create Engagement Cycle.
A dialog box appears.
Enter data as required.
If your organization is a customer with Product Support for Large Enterprises, select the corresponding entry under Engagement Type. The default standard support level is Enterprise Support. Customers with Product Support for Large Enterprises have access to certain additional functions in the automatic analysis of options for improvement.

Enter a case ID to link the engagement cycle to a case in a service order from SAP. The case ID is replicated over the SAP Global Support Backbone using a service plan.
Confirm with OK.