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Process documentationUsing SAP EarlyWatch Alert

 

SAP EarlyWatch Alert in SAP Solution Manager is a service provided by SAP which identifies potential problems early, avoids bottlenecks, and monitors the performance of your systems, regularly, automatically, and effectively. Data is collected from the Service Data Control Center (transaction SDCCN). In addition, the service data is read from the root cause analysis (RCA) data. The RCA data is read from the SAP Solution Manager Business Information Warehouse (BW), the configuration and change database (CCDB), and other SAP Solution Manager functions, like LMDB.

Prerequisites

Diagnostics in SAP Solution Manager is set up for root cause analysis. It collects data for all monitored systems, centrally. SAP EarlyWatch Alert reads this data directly from the SAP Solution Manager BW, and processes it.

The configuration and change database is set up.

Process

  1. You can configure SAP EarlyWatch Alert in the EarlyWatch Alert Management scenario in SAP Solution Manager Configuration under Application Operations. You can adapt, for example, the language of the SAP EarlyWatch Alert report.

  2. The job SM:EXEC SERVICES processes the service session. For more information about the background processing, see SAP Note 1992277Information published on SAP site.

  3. You take the following actions, depending on the status of the service report

    • Red: Very critical/error.

      1. Analyze the report. The SAP Solution Manager system sends the data to SAP.

      2. The SAP Support checks the problems and contacts you, if required, to discuss possible activities.

      3. If you regard the alert as critical, discuss possible reactions with SAP.

      4. Take the agreed action.

    • Yellow: Critical/warning. Analyze the report.

    • Gray: System status cannot be determined. Check why the system status could not be determined.

    • Green: No errors.

  4. If configured: SAP Solution Manager sends alerts of the session to SAP weekly and, for ABAP systems, SAP Solution Manager sends service data every fourth week and whenever the report is rated red.

For information about archiving EarlyWatch Alert sessions, see SAP Note 2075483Information published on SAP site.