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Function documentationReporting in IT Service Management

 

IT Service Management provides various message processing reports. The reports use the same data but display it differently. Employees therefore can, depending on their role, answer different questions.

Prerequisites

  • In SAP Solution Manager Configuration, the following steps are configured:

    • In the Infrastructure Preparation scenario, Set Up SAP BW

    • In the IT Service Management scenario, Configure BW Reporting

  • In Customizing for IT Service Management, under BW Reporting, the Assign Extraction Authorization activity is configured.

Features

IT Service and Change Management Dashboard

IT Service & Change Dashboard opens the IT Service and Change Management Dashboard. This dashboard provides reporting for the transaction types in change request management and IT service management.

IT Service Analytics

This dashboard provides reporting for the transaction types in IT service management.