IT Service Management provides various message processing reports. The reports use the same data but display it differently. Employees therefore can, depending on their role, answer different questions.
In SAP Solution Manager Configuration, the following steps are configured:
In the Infrastructure Preparation
scenario, Set Up SAP BW
In the IT Service Management
scenario, Configure BW Reporting
In Customizing for IT Service Management, under BW Reporting
, the Assign Extraction Authorization
activity is configured.
IT Service & Change Dashboard
opens the IT Service and Change Management Dashboard
. This dashboard provides reporting for the transaction types in change request management and IT service management.
This dashboard provides reporting for the transaction types in IT service management.