Defining the Recipient of a Service Session Report

For each monitored system, you can specify the recipients of the service session report. This need not be the account contact. For example, you can designate a representative and other interested parties. You define recipients and recipients lists in the Central Notification Management.

If you do not define a recipient, you do not get the service report by e-mail. You can download the service report from SAP Solution Manager. For more information, see Downloading the Service Session Report.

Prerequisites

The e-mail function is active in SAP Solution Manager. For more information, see Activating the E-Mail Function in SAP Solution Manager.

Procedure

You can define recipients of service reports for specific systems. Depending on the type of service, this function is available as follows:

For all services (for example, Service Level Reporting):
1. Choose the SAP Engagement and Service Delivery work center, the Services scenario, and then Service View or Session View.
2. Select the relevant service (for example, EarlyWatch Alert).
3. Choose the Maintain Recipients button.
4. To assign e-mail addresses to system IDs:
  1. Choose a recipient or recipient list from Central Notification Management.
  2. Select the system from drop down list.
  3. Choose the report type (HTML, Word, or link to report) you want to receive.
5. Save your entries.
For EarlyWatch Alert only:
1. In SAP Solution Manager Configuration under Application Operations, choose the EarlyWatch Alert Management scenario.
2. In the Define Scope step, select the systems for which you want to maintain e-mail recipients.
3. In the Maintain Recipients step, choose the Add button.
4. To assign e-mail addresses to system IDs:
  1. Choose a recipient or recipient list from Central Notification Management.
  2. Select the system from drop down list.
  3. Choose the report type (HTML, Word, or link to report) you want to receive.
5. Save your entries.