Change Request Management Reporting
The Change Request Management reporting function analyzes transactions and their corresponding events in the relevant areas, summarizes them, and presents them using various options.
Prerequisites
You have made the required settings in SAP Solution Manager Configuration under 
Change Control Management
Change Request Management
Step 6 Define Reporting
and Step 7 Configure Embedded Search
(relevant for the search function in the administration cockpit only).
To select and display transport objects, you must have activated the object reporting service (see the Customizing activity Configure Change Request Management Reporting Service
). To save transport object information in the SAP Solution Manager system, you must ensure that your database has sufficient capacity. We recommend that you use database monitoring tools to monitor your database capacity on a regular basis.
Features
The following reporting options are available for Change Request Management:
ITSM BW Reporting
You can analyze and graphically display the processing of incidents, problems, requests for change, and change documents using detailed queries to search for improvements in production processing.
Depending on the transaction type, you can perform various analyses, for example, the average processing time, information about transported objects, and creation time.
For more information about ITSM BW reporting, see SAP Help Portal at
http://help.sap.com/solutionmanager
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Application Help
BI Content for SAP Solution Manager
IT Service Management Reports
.ITSM Dashboard Apps
The apps tell you the number of open requests for change, the processing time, and other data. For more information about the IT Service Management apps, see IT Service Management Apps.
Search function in the administration cockpit
You can search for various objects based on your search criteria. You can also do a full-text search.
Components of the Change Request Management Reporting Service
Data collection
With respect to data collection, Change Request Management differentiates between two types of transactions:
Transactions that occur in the SAP Solution Manager system
Transactions that run in the managed systems (in the production landscape, for example)
Information is always up-to-date since access to changes in these areas occurs directly in the SAP Solution Manager system.
A data collector is used to retrieve reporting-relevant information about the managed systems. This information is saved as persistent data in the SAP Solution Manager system.
How up-to-date this information is therefore depends on how often the data collector is scheduled. The data collector for the Change Request Management reporting service is identical to the data collector for the tracking service.
Result display
The results are presented on the
Search
tab page in the administration cockpit. You can navigate directly to the change transactions in the WebClient UI.