Creating a Change Transaction

A problem has been detected in a system. No support message has been created, but you want to create a request for change or a change document anyway.

Prerequisites

You have the role SAP_CM_REQUESTER.
If you want to create requests for change from templates, you have created a template. For more information, see Creating a Template for Requests for Change.

Procedure

Creating a Request for Change from a Template

Go to the Change Management work center.
Choose New Request for Change.
The WebClient UI is started.
Choose New from Template.
The system displays the search help for templates for requests for change.
Select the template on which to base your request.
Complete the request by making entries in the mandatory fields or choosing options, as described above.
Choose Save.

Creating a Change Transaction from a Roadmap

In transaction RMMAIN, select a project with a roadmap assigned to it.
Select a workpackage.
The roadmap structure is displayed, and the selected workpackage is marked.
On the Service Messages tab page, choose Create Change Transaction .
Choose the change transaction type you want to create and add a description.
The system saves the transaction automatically and it is displayed on the Service Messages tab page.
The change transaction is now available for processing in the WebClient UI.

Creating a Request for Change from a Job Request

In the Job Management work center, choose an existing job request for which you are the processor. Select a job request, and choose Display or Edit.
The system displays the job request document.
Choose Actions Create Request for Change , in edit mode
When you save, the system creates a request for change.
You can now call up the request for change by choosing it from the Change Management work center, or directly from the WebClient UI. The system has transferred data from the job request to the request for change, for example, the description and the processor. The request for change has the scope Administrative Change assigned, and its predecessor is the original job request. You can display this information in the corresponding assignment blocks.

You can now complete the request for change with more details.

Creating a Request for Change from an Incident

In the incident in the WebClient UI, choose Create Follow-Up and select Request for Change.
The system generates a new request for change. It contains data from the incident, for example, the number of the incident in the Relationships assignment block and the installed base in the Scope assignment block.
Complete the request for change with more details.
Save the request for change.

Creating a Request for Change from System Recommendations

For more information, see System Recommendations (http://help.sap.com/solman_fiori).

Creating a Request for Change from a Project Management Project Task

For more information, see Creating a Request for Change in a Project Management Project Task

Result

A request for change has been created and assigned to a change manager for validation. The status of the request is Created. The change manager will get the change request via his worklist, for validation and approval.