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Procedure documentationCreating Incident Messages as an End User

 

Note Note

The screen can contain company-specific text to give you more information.

End of the note.

Procedure

  1. From the navigation area, under Create, choose Incident.

    The Select Transaction Type dialog box opens.

  2. Choose the transaction type.

    Whether you have to select a transaction type depends on how your system is configured. Ask the person responsible for your system about the customer transaction types available.

    A screen opens that leads you through creating the incident.

  3. Enter the title and a description.

  4. Enter the impact and the urgency. The system determines the priority of the incident from these fields.

  5. To include another person in the incident processing, enter their name under Contact Person.

  6. In the following steps, you can specify the affected object and solution, categorize the incidents, and add attachments.

  7. In the last step, make sure that your entries are correct, and choose Confirm and Send.