You can set up your system to send e-mails to users involved in the change request management process whenever they need to perform a task with regard to a change transaction. The system sends the e-mail depending on the status of the change transaction, for example, when a new request for change is created, the change manager is notified about it.
You have made the required settings in SAP Solution Manager configuration.
Per default, the system sends e-mail notifications at the following events:
Change Transaction | Status changes to | Recipient |
---|---|---|
Request for Change | Created | Change manager (if already entered in the change transaction) |
Approved | Change manager | |
Confirmed | Requester | |
Rejected | Requester | |
Normal Change | Created | Developer (if already entered in the change transaction) |
To be tested | Tester | |
Successfully tested | Change manager | |
Preliminary Import Requested | Change manager | |
Testing for Production Import | Tester | |
Tested for Production Import | Change manager | |
Authorized for Import | IT operator | |
Urgent change | Created | Developer (if already entered in the change transaction) |
To be tested | Tester | |
Successfully tested | Change manager | |
Authorized for import | IT operator | |
Confirmed | Change manager | |
Administrative change | Created | IT operator (if already entered in the change transaction) |
Completed | Change manager | |
Defect correction | Created | Developer (if already entered in the change transaction) |
To be tested | Tester | |
Confirmed | Change manager | |
General change | Created | Developer (if already entered in the change transaction) |
To be tested | Tester | |
To be documented | Developer | |
To be evaluated | Change manager | |
Failed | Developer | |
Canceled | Change manager |
The system determines the e-mail recipient using the business partner function in the change transaction. If no business partner is maintained for the particular business partner function, the system does not send an e-mail.
For a particular event in a change transaction, several e-mails can be sent to business partners of different business partner functions, but each business partner receives only one e-mail.
You can freely define the e-mail templates in the WebClient UI.
Note
The system does not send e-mail notifications to business partners used in several partner functions in a change transaction. If you want the system to send e-mails anyway, refer to SAP Note 621183.
In a normal change, when the tester changes the status “Successfully Tested ” to “Preliminary import requested”, and the system changes the status to “Testing for preliminary import”, no e-mail is sent to the tester, unless the Business Add-In Partner-Dependent Actions
has been deactivated.
For more information, see SAP Note 621183 and the Business Add-In documentation in Customizing under .
Note
If the system does not send any e-mail notifications although you have made the required settings, contact your system administrator.
SAP Help Portal at
.