Ensure that only SLA-relevant data is reported and displayed in the dashboard. To do so,
maintain an automatically created service outage and adjust, for example, start and stop times or faulty measurements.
create a service outage manually, if measurements are missing.
hide service outages if they are caused by false alarms
In a typical scenario, the service provider system administrator responsible agrees to the changes with the customer end user, for example a Business information Officer. At the end of a reporting period, the service provider IT service manager confirms the service outages.