SAP Solution ManagerChanges and New Features in SAP Solution Manager 7.2 SPS 2ConfigurationAdjust Roles and ProfilesSAP Solution Manager ConfigurationConfiguration of SAP Solution Manager ScenariosPerforming Automatic and Manual ActivitiesCalculation of Configuration StatusSAP Solution Manager InfrastructuresSystem & Application Monitoring and AlertingSystem & Application Monitoring and Alerting ArchitectureMonitoring and Alerting Infrastructure Analysis ToolsSystem & Application Monitoring Directory BrowserNavigation in the Directory BrowserDisplayed Information for a Managed ObjectMetric Error HandlingUsing the Metric, Event and Alert Details ProgramUsing the Data Provider Check for PULL_RFC Metrics ProgramUsing MAI Trace FunctionsUsing the E2E-MAI Support Servlet ProgramUsing the Check Directory Consistency ProgramUsing the Aggregate Statistics ProgramDisplay Use of Metric Type Program by Data VolumeUsing the BW Mapping Tables Analysis ProgramUsing the Reporting DSOs Reorganization ProgramUsing the BW Queue Job Configuration and Status ProgramChecking the Use of the BW History Program for a MetricUsing the Display Gray ProgramUsing the Program Decommisssion MonitoringSpecial System & Application Monitoring Topics GuideOptimize Performance of Event CalculationEvent Calculation: Configuration of ParallelizationAdding CCMS Metrics to the Monitoring and Alerting InfrastructurDetermining CCMS Metric AttributesDetermining the CollectorCreating MAI Metrics from CCMS MetricsCreating Alert Types from New MAI MetricsExamples: Integration of CCMS Metrics into MAIIntegrate CCMS Metrics into MAI: Spool Service QueueIntegrate CCMS Metrics into MAI: Update Queue Waiting TimeIntegrate CCMS Metrics into MAI: Operation Type StatusIntegrate CCMS Metrics into MAI: System-Wide Job Queue LengthMonitoring Log Files in the Monitoring and Alerting InfrastructuCreate, Assign and Activate a Customer TemplateCreating a MetricLog File Monitoring Data ProviderCreating AlertsExample of Log File MonitoringOperating System Command AdapterCreating an OS Command Adapter BAdI ImplementationConfiguring an OS CommandConfiguring the Scope of the Alert ReactionDisplaying OS Command Adapter LogsRemote Operating System Script CollectorCreating a Custom Script Folder on the Managed SystemActivating the Remote OS ScriptChecking the Script ExecutionCreating a Custom MetricUsing TemplatesEditing Incident Management SettingsEditing Notification SettingsConfirm Alerts AutomaticallyAdding Third-Party ComponentsEditing Metric TypesEditing Alert TypesTechnical Information about System & Application Monitoring RepoTechnical Information about Monitoring Data ReportingGetting MAI Data for Reporting ApplicationsPassing and Storing MAI Data in the Business WarehouseTroubleshooting ToolsMonitoring and Optimizing MAI Data Reporting PerformanceTechnical Information about ABAP Statistics Data ReportingGetting ABAP Statistics Data for Reporting ApplicationsPassing ABAP Statistics Data to the Business WarehouseTroubleshooting ToolsMonitoring and Optimizing ASR Reporting PerformanceTroubleshooting in BW-Based ABAP Statistics Data ReportingCheck Table Size and Structure of ASR AggregatesChange ASR Aggregate Extraction SettingsASR Aggregate Extraction Change ExampleConfiguring ASR Overload ProtectionConfirm or Deactivate ASR Overflow ProtectionConfiguring Activation of ASR Overload ProtectionRetaining Specified Fields during ASR Overflow ProtectionASR ProfileSettings to Save TREX Client Aggregates in BWSettings to Save Web Service Consumer Aggregates in BWSettings to Save Time Profile Aggregates in BWSettings to Save Web Service Provider Aggregates in BWSettings to Save ESI Time Profile Aggregates in BWSettings to Save External System Load Aggregates in BWSettings to Save Inbound Queue Aggregates in BWSettings to Save RFC Client Aggregates in BWSettings to Save RFC Client Destination Aggregates in BWSettings to Save RFC Server Aggregates in BWSettings to Save RFC Server Destination Aggregates in BWSettings to Save Response Time Distribution Aggregates in BWSettings to Save Webserver Destination Aggregates in BWSettings to Save Webserver Aggregates in BWAlerting FrameworkActivating and Deactivating a Restriction of Parallel HTTP RequeDisplay Alert Calculation Engine TracesAlert InboxSystem & Application Monitoring Alert InboxAnalyzing AlertsProcessing AlertsDashboard for Alert Management ReportingAlert Management Reporting AppsConfiguring Alert Management Reporting AppsManaging System Landscape InformationSetting Up the Landscape Management InfrastructureConnecting LMDB to System Landscape Directory (SLD)Synchronizing with SAP Support PortalSynchronizing with Transport Management System (TMS)Deactivation of Transaction SMSYManaging Non-SAP Product DescriptionsManaging Technical System InformationRegistering Technical Systems Automatically by Data SuppliersPerforming the Managed Systems ConfigurationEditing Technical System InformationDeleting Technical System InformationResynchronizing Technical System Information from SLDManaging Technical ScenariosManaging Host InformationManaging Transport DomainsCreating System Information for License DataGenerating Installation KeysManaging Maintenance Dependencies (Product Systems)Managing Logical Component GroupsSupport Tool: LMDB AdministrationLandscape ReportingMore InformationGuided Procedure Authoring (GPA)Accessing the Guided Procedure BrowserCreating a Guided ProcedureCreating Custom Activities and Screen ComponentsImplementing Custom Automatic ActivitiesImplementing Custom Manual ActivitiesCreating Custom Web Dynpro Screen ComponentsEditing a Guided ProcedureOverview of GPA Step Types and Content TypesEditing Help Texts For Custom Guided ProceduresHow Help Texts Are Displayed in the GPEditing Help Texts For Different Versions of a GPActivating a Guided Procedure and Editing AttributesMonitoring the Execution Status of Guided Procedures (Log Book)Example: A Guided Procedure for Cross-Database ComparisonDashboards and Dashboard AppsDashboard for Alert Management ReportingAlert Management Reporting AppsConfiguring Alert Management Reporting AppsDashboard for System Landscape EntitiesApp for Overview of Landscape EntitiesApp for Number of Technical Systems in the LMDBApp for Installed ProductsApp for Installed Product VersionsApp for Installed Software Component VersionsApp for Installed Support Package VersionsDashboard for Business Process OperationsWorking with BPO AppsDashboards for Custom Code Management and Data Volume ManagementConfiguring the DashboardsDashboard for Solution Manager Usage InformationSolution Manager Usage Information AppConfiguring Solution Manager Usage Information AppDashboard for SecuritySecurity Overview AppSecurity Details AppSecurity List AppConfiguring Security AppsDashboard for Test ManagementApp for Test Plan ProgressApp for Test Plan Progress ConfigurationDelivered Dashboard Framework AppsSystem Availability AppSystem Performance AppUser Experience Reporting AppConfiguring User Experience Reporting AppsDVM Index AppIndex Statistics AppData Volume Management Achievements AppArchiving Statistics AppApp: Several Metrics for a Managed ObjectConfigure App: Several Metrics for One Managed ObjectApp: A Metric for Several Managed ObjectsConfigure App: One Metric for Several Managed ObjectsExtending the Set of Selectable MetricsIT Service Management AppsConfigure IT Service Management AppsConfiguring DashboardsCreating and Editing DashboardsManaging Work ModesPlanning a Work ModeSetting Notification for SystemsManaging Notification of Work ModesDefining the Level of MonitoringPerforming a DowntimeEditing a Downtime (Optional)Reusing Work Modes (Optional)Managing TemplatesAnalyzing Work ModesAnalyzing DowntimesIT CalendarViewing EventsPlanning an IT EventPlanning Work ModesEditing EventsNotification ManagementSetting Up ServersRecipient and Recipient List ManagementAdding Recipients to the Global Recipient PoolAdding Recipient ListsDefining Availability and Absence of RecipientsMaintaining Notification Settings for Recipient ListsNotifying UsersSending Notifications from Alert Inbox or Self-MonitoringSending Notifications from PI MonitoringSending Notifications from HANA and BI MonitoringPersonalizing Notification SettingsAgent FrameworkDefining Alternative Diagnostics AgentsExtractor FrameworkIdentify Extractor ErrorsDeactivate ExtractorsChange Extractor ConfigurationAdjust Resource Restrictions for ExtractorsSpecify Logon GroupIntroscopeConnect Existing CA Introscope Enterprise Manager Instances to SSAP Solution Manager OperationsSAP Solution Manager Administration Work CenterLandscapeExtractor FrameworkIdentify Extractor ErrorsDeactivate ExtractorsChange Extractor ConfigurationAdjust Resource Restrictions for ExtractorsSpecify Logon GroupAgent FrameworkDefining Alternative Diagnostics AgentsAgent AdministrationStarting the Agent AdministrationDisplaying and Rebooting AgentsSwitching On the Maintenance ModeChanging the Connection Type of AgentsAssigning a Dedicated User and Password to All AgentsDisplaying or Downloading Agent Log FilesConfiguration and Change Database (CCDB)Checking Status of CCDB Infrastructure TasksIdentifying Configuration Store Upload ErrorsChecking Configuration Stores Across SystemsInfrastructureSelf-Monitoring of BW-Based ReportingMonitoring Data LoadingMessages of the BW-Based Reporting Self-CheckConfiguring an Additional System Landscape Directory (SLD)ContentChecking and Updating Store TemplatesChecking and Updating Extractor TemplatesRapid Content DeliveryConfiguring Rapid Content DeliveryImporting Content Packages Using Rapid Content DeliveryArchiving Content Packages of Rapid Content DeliveryArchiving Rapid Content Delivery Data with CSUDisplaying Archiving Objects and TablesFinding and Reading Archived DataURL FrameworkIntegrating Applications in the Work Center InfrastructureAssigning Work Center Views to User RolesDisplaying Prefixes of Existing URLsSelf-DiagnosisPerforming a Self-DiagnosisSelf-Monitoring of the Monitoring and Alerting InfrastructureThe Overview View of Self-MonitoringThe System View of Self-MonitoringManaging Logical Component GroupsAlerting FrameworkActivating and Deactivating a Restriction of Parallel HTTP RequeDisplay Alert Calculation Engine TracesIntroscopeConnect Existing CA Introscope Enterprise Manager Instances to SManaging Work ModesUser AdministrationSupportability Performance PlatformManaging KPI DefinitionsManaging KPI Instances and Data CollectorsRequirements ManagementRequirements Management in the WebClient UIIncluding Custom Fields in the WebClient UIUsing the Search Function in the WebClient UIMy Messages WidgetBusiness RequirementProcessing Business RequirementsCreating Business RequirementsValidating Business RequirementsCommitting Business RequirementsIT RequirementProcessing IT RequirementsCreating IT RequirementsValidating IT RequirementsCommitting IT RequirementsAssignment Blocks in Requirements ManagementTexts and Text TemplatesSolution Documentation Assignment BlockTest Management IntegrationTime RecordingChecklistsAuthorizationsProject ManagementSetting Up Project ManagementManaging ProjectsDisplaying Additional Project InformationCreating a Business Transaction from a TaskCreating a Task from a Business TransactionTime Recording from a Transaction to a TaskGenerating a Project from a RoadmapGenerating Projects from Best Practices PackagesProject ReportingProcess ManagementSolution AdministrationBasic Terms and ConceptsCreation of a SolutionDocument Type AdministrationLibrary Generation CockpitSolution DocumentationLifecycle Based on BranchesEditing Process DiagramsAuthorization ConceptAuthorization AreaAuthorization GroupCustom Code ManagementCustom Code Management Work CenterOverviewLibrary DefinitionsObjectsQualityDecommissioningDashboards for Custom Code ManagementBW ReportingTest ManagementConfiguration of Test ManagementInfrastructure and Test ToolsSAP Solution Manager and Test Automation FrameworkSUT ManagementCreating Test Configurations in the Test Automation FrameworkComponents of Automated Test CasesSystem LandscapeCreating Automated Test Cases in the Test Automation FrameworkCreating Test ConfigurationsMaintaining Parts of Automated Test CasesCreating Test Data Containers in the Test Automation FrameworkCreating eCATT Test Data ContainersCreating Third-Party Test Tool Test Data ContainersChanging a System Role of a Test Plan in the Test Automation FraTest Automation with eCATTComponent-Based Test Automation (CBTA)Installing and Configuring CBTAConfiguring CBTA in SAP Solution ManagerCreating Test Profiles and Logon Data for SUTsMigrating User Data to CBTA SUT ManagementInstalling and Configuring the CBTA ClientPerforming Self-ChecksDefining the Report Format of the CBTA ExecutionEnhancing CBTA With Custom CodeUsing Custom Code Patterns in CBASE CustomizationQuery API for Testing of Dynamic ScenariosStructure of the Query APIExamples for Using the Query APITechnical Information for the Query APIRecording a Test Script Using Component-Based Test AutomationRunning a CBTA Test Script in Debug ModeWorking with Message ParametersCreating Screen Components for ABAP Web Dynpro ApplicationsDisplaying the Execution ReportTransport Management for Tests and ComponentsTest Management Work CenterSolution Documentation: Creating Test CasesTBOM WorklistMonitoring the TBOM Work Item Status as a Quality ExpertProcessing TBOM Work Items as a Business Process ExpertBusiness Process Change AnalyzerPreparation: Creating Technical Bills of Material (TBOMs)What Is a Technical Bill of Materials (TBOM)?Choosing the TBOMs TypesCreating Static or Semi-Dynamic TBOMsChecking the Prerequisites for Generating Semi-Dynamic TBOMsSatisfying the Prerequisites for Special Cases of TBOM RecordingRecording Batch TBOMsRecording Cross-System TBOMsRecording TBOMs for Web ApplicationsDelegating TBOM Recording to Business ExpertsCreating Dynamic TBOMsRecording a Dynamic TBOM In Multiple RunsRecording TBOMs with Automated Test CasesRecording TBOMs During Manual TestsEditing the TBOM CriticalityChecking the TBOM Coverage and StatusChecking the Status of Batch TBOMsTroubleshooting: Checking the Managed SystemIdentifying and Handling Obsolete TBOMsScheduling Obsolescence ChecksIdentifying Obsolete TBOMs in the Solution DocumentationRerecording Obsolete Dynamic TBOMsMarking an Obsolete TBOM As UpdatedDeleting a TBOMMass-Deleting TBOMsAnalyzing Business Processes Affected by ChangesEvaluating Analysis Results and Creating Test PlansEditing TBOM FiltersChecking the TBOM ContentsOptimizing the Test ScopeMaintaining Default Times for Creating and Executing Test CasesSpecifying Default Test Case Creation TimesSpecifying Default Test Case Execution TimesPreferring Automated Test CasesSpecifying the Test Scope by Structure Attributes (Solution DocuAdjusting the Test Scope with Test Case OptionsOptimizing the Test Scope Using Criticality OptionsSpecifying the Test Scope or Time ResourcesAdjusting the Test Scope in GraphicOverriding the Test Scope ManuallyChecking Objects which are Not in Test ScopeExcluding Objects from the OptimizationWorking with Optimization ApproachesCreating or Extending Test PlansGenerating Recommendations for Test CasesScope and Effort AnalyzerCreation of an AnalysisResults of an AnalysisFurther Recommendations for Custom DevelopmentsTest Plan ManagementCreating and Editing Test PlansCopying Test PlansRelease Status SchemaPlanning Test Schedules and ResourcesCreating and Editing Test PackagesAssigning TestersTester WorklistExecuting Manual Test CasesExecuting Automatic Test CasesMaintaining Attachments of Test PackagesScheduling Automatic TestsMaintaining Parts of Automated Test CasesRegistering a User for Notification E-MailsEditing Templates for Notification E-MailsAssigning Defect Types to Error TypesExecutionsTest RepositoryCreating Test Configurations and Test ScriptsDefining Test Configuration AttributesAssigning Executables to Test ScriptsCreating a Login SchemaCreating a Test ScriptEditing a Test ScriptDefining Input and Output ParametersFurther Settings for Test Configuration and Test ScriptExecuting Test Configurations or Test ScriptsDisplaying the Execution ReportAnalyticsCompleteness and Gap ReportsTest Execution AnalyticsAdministrationChange Control ManagementChange Management Work CenterCentral Change and Transport SystemConcepts for Central CTSSystem ClusterTransport CollectionTechnical Details of the CTS Plug-InConfiguring Central Change and Transport System - OverviewPrerequisites for Configuring Central CTSAuthorizations for Configuring Central CTSCentral CTS Configuration Web UI - LayoutStarting the Central CTS Configuration Web UICentral CTS Configuration Web UI - FilteringCentral CTS Configuration Web UI - Searching and Refreshing DataCentral CTS Configuration Web UI - PersonalizationTasks for Configuring Central CTSCreating or Changing System ClustersSetting TMS Parameters for Central CTSTMS Parameters for Central CTSConfiguring RFC Destinations for Central CTSDeploy DestinationDistributing CTS Plug-Ins to the Managed SystemsConnecting System ClustersDefining Import TargetsDeleting System ClustersUsing Central Change and Transport SystemActivating Services for CTS Transport Manager Web UICTS Transport Manager Web UI - LayoutDisplaying Transport Collections on the Central CTS ServerDisplaying Assignments to Transport Collections in Managed SystePerforming Imports in System ClustersActivating Import Queue Web UI for System ClustersImporting Transport Collections into System ClustersPerforming Imports if SAP Solution Manager is Not WorkingActivating and Displaying the Application Log for Central CTSChange Control Management Using Central CTSUsing Central CTS with Change Request Management and QGMQuality Gate ManagementChange Management Using Quality Gate ManagementPhases in Quality Gate ManagementQuality Gate Management PrerequisitesQuality Gate Management OverviewSetting Up Quality Gates and Assigning PhasesAssigning Groups of Business PartnersChecking the Quality Gate ConfigurationChange CyclesCreating and Editing CyclesSwitching a CycleChanging the CTS Status SwitchApplication LogChange LogUsing the Search FunctionQGM Data for a ScenarioCalendar ViewQuality GatesWorking with Quality GatesResetting Quality GatesLandscape ViewEnabling and Disabling Import LocksChangesCreating ChangesMaintaining ChangesSetting the Status of a ChangeTransport of ChangesCreating and Releasing Transport RequestsAssigning Transport RequestsImporting ChangesTransporting to a Sandbox SystemTask Lists in Quality Gate ManagementTransportsWorking with Transport RequestsCreating Transports of CopiesProcessing Critical ObjectsDecoupling Transport RequestsDual Landscape Synchronization (Retrofit)Prerequisites for Using the Retrofit FunctionRetrofitting Transport RequestsCopying Changes Using the Automatic Import with Transport of CopCopying Changes Using the Correction Workbench and BC SetsCopying Object Changes Using the Correction WorkbenchCopying Object Changes Using Business Configuration SetsConfirm ChangesMerge EditorSplit-Screen EditorRisksDeclaring a Transport Error as RepairedDowngrade ProtectionCross-System Object LockConflict Analysis ScenariosRelease CheckReassign CheckPredecessor CheckImminent CheckUsing Downgrade ProtectionImport Groups in Downgrade ProtectionClosing ScenariosAdministration CockpitLandscape Overview Tab PageCreating Cross-System Object Lock EntriesCritical Transport Object ChecksGeneric Critical ObjectsChange Request ManagementChange Request Management in the WebClient UIUsing the Search Function in the WebClient UIMy Messages WidgetIncluding Custom Fields in the WebClient UIChange Management Work CenterProcesses in Change Request ManagementRequest for ChangeProcessing Requests for ChangeCreating a Change TransactionCreating Templates for Requests for ChangeValidating a Request for ChangeStarting the Approval Process and Approving a Request for ChangeRejecting a Request for ChangeChange DocumentProcessing Normal ChangesPreliminary Import of Normal ChangesConfiguring the Preliminary Import FunctionProcessing Urgent ChangesUsing the Code Inspector in Urgent ChangesDistributing Urgent ChangesConfiguring the Dialog Window for Creating Transport Requests inProcessing Administrative ChangesProcessing General ChangesEditing Job Scheduling Change DocumentsProcessing Defect CorrectionsChange CycleContinual CycleProcessing a Continual CycleDefined Actions for Continual CyclesUsing Change Cycles Without a Task ListPhase CycleProcessing a Phase CycleDefined Actions for Phase CyclesUsing Change Cycles Without a Task ListRelease CycleProcessing a Release CycleDefined Actions for Release CyclesConfiguration CheckTask ListTask List VariantsCreating Task ListsRedefining a LandscapeClosing Task ListsFunctions in Change TransactionsSpecify Processor in TransactionCopy TransactionsFollow-Up TransactionsApproval ProceduresSubstitutionRule PoliciesSending E-MailsE-Mail NotificationsChecklistsActionsPPF Actions in Change Request ManagementParameters for PPF ActionsSolution Documentation Assignment BlockTexts and Text TemplatesDocuments Assignment Block and Projects and Solutions AssignmentReference ObjectsProcessing LogApplication LogTest Management IntegrationTransport Management Functions in the WebClient UICreating Transport RequestsCreating Transport TasksCreating Transports of CopiesReleasing Transport RequestsImporting Transport RequestsStarting an Import: SchedulingDecoupling a Transport RequestAssign Transport RequestsSite-Specific Deployment of ChangesReassigning Change Transactions to Other Change CyclesReassigning Change Transactions: Statuses and Change Cycle PhaseApproving and Exporting Critical ObjectsTransports into the Sandbox SystemStatus-Dependent Import and Selective Import of Transport RequesWithdrawing ChangesLandscape Assignment BlockTime RecordingIT Calendar IntegrationSAP NotesIntegration of Project Management Projects and Change Request MaTroubleshooting in Change TransactionsRelease PlanningDefining and Deleting ReleasesChange Request Management ReportingAdministration CockpitTask Lists Tab PageTask ListTask List VariantsStatus Administration in Task ListsChanging the Status of Task ListsDeactivating CTS Status SwitchesConfiguration CheckTransport Management Functions in the Administration CockpitCreating Transport RequestsCreating Transport TasksCreating Transports of CopiesReleasing Transport RequestsImporting Transport RequestsStarting an ImportStarting an Import: SchedulingStarting an Import: OptionsDeclaring Import Errors As RepairedDisplaying Import Information from the TMSSynchronizing Urgent Changes in Parallel SystemsAssign Transport RequestsDisplaying Transport AnalysesLandscape Overview Tab PageCreating Cross-System Object Lock EntriesCritical Transport Object ChecksGeneric Critical ObjectsTransport Analysis Tab PageDual Landscape Synchronization (Retrofit)Prerequisites for Using the Retrofit FunctionRetrofitting Transport RequestsCopying Changes Using the Automatic Import with Transport of CopCopying Changes Using the Correction Workbench and BC SetsCopying Object Changes Using the Correction WorkbenchCopying Object Changes Using Business Configuration SetsConfirm ChangesMerge EditorSplit-Screen EditorDowngrade ProtectionCross-System Object LockCreating Cross-System Object Lock EntriesConflict Analysis ScenariosRelease CheckReassign CheckPredecessor CheckImminent CheckUsing the Downgrade Protection Assignment BlockImport Groups in Downgrade ProtectionUsing the CTS Plug-In Management Web UITechnical Details of the CTS Plug-InPlug-In Management Web UI - AuthorizationsStarting the Plug-in Management Web UIPlug-In Management Web UI - LayoutPlug-In Management Web UI - Searching and Refreshing DataPlug-in Management Web UI - FilteringPlug-In Management Web UI - Distributing CTS Plug-InsConfiguring Change Request ManagementConfiguring Change Request Management With SAP Solution ManagerSystem RecommendationsIT Service ManagementIT Service Management ConceptsMessage Types in IT Service ManagementScenarios in IT Service ManagementRoles in IT Service ManagementProcesses in IT Service ManagementIncident ManagementProblem ManagementService Request ManagementService Orders and Service CatalogsProcessing Operations TasksProcessing Knowledge ArticlesProcessing SurveysFunctions in IT Service ManagementUsing the InboxSAP Jam Feeds and SAP Jam GroupsBulletin BoardSubscriptionRankingRule PoliciesCreating Templates for MessagesTime RecordingChecklistsUsing Workflow TasksSubstitutionActions in IT Service ManagementWorking with Actions in IT Service ManagementActions for Incident MessagesAssignment Blocks in IT Service ManagementTexts and Text TemplatesSolution Documentation Assignment BlockSAP CollaborationExternal Help DeskSAP NotesReference ObjectsRelated SourcesProcessing LogWorking with IT Service ManagementUsing the WebClient UIUsing the Search Function in the WebClient UIIT NewsMy Messages WidgetIncluding Custom Fields in the WebClient UICreating MessagesCreating Incident Messages as an End UserCreating Incident Messages as a Dispatcher or ProcessorCreating Service Requests as an End UserCreating Service Requests as a Dispatcher or ProcessorOrdering Services from the Service Catalog as an End UserCreating Problem MessagesCreating Messages in Other ApplicationsCreating Support Messages with NOTIF_CREATEFinding a MessageDispatching a Message to a ProcessorProcessing MessagesProcessing Messages as End UserProcessing Messages as a ProcessorDisplaying Message InformationProcessing Service Orders as a ProcessorCopy TransactionsFollow-Up TransactionsRecording Working TimeCalculating Service TimesForwarding MessagesCommunicating with External Help DesksProviding SolutionsSending E-MailsCreating Partner Notes on SAP Service MarketplaceReplying to Solution Proposals or QuestionsConfirming SolutionsIncident Management Work CenterReporting in IT Service ManagementExternal Help Desk IntegrationProcesses for External Help DesksConfiguration and Administration of IT Service ManagementConfiguration of IT Service ManagementConfiguration with SAP Solution Manager ConfigurationMaster DataInstalled BaseConfiguring Business PartnersCreating Users and Business Partners AutomaticallyGenerating Business Partners and Users for IT Service ProvidersService OperationsConfiguring Single Sign-On in SAP Solution Manager of PartnerForwarding Incidents to SAP Outside Business Hours (IT Service PArchivingOData Service for Incident CreationApplication OperationsSystem and Application MonitoringSystem MonitoringMonitoring a SystemMonitoring a DatabaseMonitoring a HostUser Experience MonitoringUXMon SetupSetting Up an Initial UXMon InfrastructureAssigning Roles to UXMon UsersInstalling Diagnostics Agents on User HostsCreating UXMon Scripts and Distributing Them on RobotsAdjusting ParametersGrouping UXMon Robots Regionally or FunctionallyAlert ConfigurationSpecifying Alert ThresholdsActivating and Deactivating AlertingConfiguring Alert NotificationsConfiguring SAP NetWeaver BW ReportingDefining Local Work Modes for SLA ReportingActivating and Deactivating UXMon FunctionsActivating Monitoring for Global Work ModesUser Experience MonitorError Codes in User Experience MonitorStarting the User Experience MonitorArranging Views on TabsLocking a View for Static MonitoringChanging the Background ImageTriggering TracesChanging Parameters Temporarily for Error AnalysisChanging Error CodesLoading the Execution Log from the EEMon Robot to the EEMon EditIdentifying ErrorsUser Experience Reporting AppIntegration MonitoringPI MonitoringSetting up Process Integration MonitoringSearching for Indexed and Archived MessagesUsing Component Based Message AlertingInterface and Connection MonitoringConfiguring an Interface and Connection Monitoring ScenarioIntegrating Cloud Services for Exception MonitoringSpecifying a Dynamic Time Frame (IDoc only)Creating an UXMon Script for SOAP RequestsDisplaying an Interface and Connection Monitoring ScenarioMonitoring the Performance of Web ServicesMessage Flow MonitoringSetting Up Message Flow MonitoringStarting the Message Flow MonitorChecking the Status of a Business TransactionMonitoring Message Flows and Handling ErrorsConnection MonitoringWorkflow MonitoringHANA and BI MonitoringMonitoring the Status of Jobs and BI ObjectsBI Monitoring ConfigurationJob MonitoringConfiguring Job MonitoringMonitoring the Status of JobsTechnical Analytics and DashboardsTechnical ReportingSAP EarlyWatch AlertUsing SAP EarlyWatch AlertOpening Report and Displaying Session DetailsDefining the Recipient of a Service Session ReportService Level ReportingUsing Service Level ReportingSetting up Service Level ReportingService Level Reporting Change ModeMaintain General SettingsSpecify Systems and Contents for Service Level ReportSelect Business Processes for the Service Level ReportSelect Business Processes from the Business Process MonitoringProcessing Service Level Report Data ManuallyCreate Service Level ReportCreating, Saving, and Archiving Service Level Reports ManuallyProcessing Service Level Report SessionsReport: Central Session ManagementSending E-Mails AutomaticallyKey Performance Indicators in the Service Level ReportKPI CalculationService Data Control CenterActivating the Service Data Control CenterReactivating the Old Service Data Control CenterSDCCN Management in the SAP Solution ManagerDisplaying/Requesting SDCCN DataRFC DestinationsTask Views"Open" View"Completed" View"Deleted View"Task Log" ViewOverview of Task AttributesCreate TasksCreate Session Add-OnsCreate Task to Delete Old Session and Log DataCreate a Task to Export Session Data to a FileCreate a Maintenance Package TaskCreate a Task to Refresh the Service DefinitionsCreate task to update session listCreate Task to Get Session DataCreate Task to Send Session DataCreate a Dialog Task for a Service Preparation CheckChanging a Scheduled TaskTask SettingsTask Processor SettingsUser-Specific Task Log SettingsTask-Specific SettingsService Preparation Check (RTCCTOOL)Data Request SettingsMaintenance SettingsRFC SettingsTask Log SettingsDashboard BuilderCreating a DashboardCreating a TileCreating a Drill-Down ViewDefining Global FilterUsing a Function Module as Data SourceMaintaining Dashboard CategoriesTransporting a DashboardViewing a DashboardDashboard Builder Application Operations DashboardsApplication Operations Dashboard Availability OverviewApplication Operations Dashboard Performance OverviewApplication Operations Dashboard User Experience OverviewDashboards and Dashboard AppsDashboard for Alert Management ReportingAlert Management Reporting AppsConfiguring Alert Management Reporting AppsDashboard for System Landscape EntitiesApp for Overview of Landscape EntitiesApp for Number of Technical Systems in the LMDBApp for Installed ProductsApp for Installed Product VersionsApp for Installed Software Component VersionsApp for Installed Support Package VersionsDashboard for Business Process OperationsWorking with BPO AppsDashboards for Custom Code Management and Data Volume ManagementConfiguring the DashboardsDashboard for Solution Manager Usage InformationSolution Manager Usage Information AppConfiguring Solution Manager Usage Information AppDashboard for SecuritySecurity Overview AppSecurity Details AppSecurity List AppConfiguring Security AppsDashboard for Test ManagementApp for Test Plan ProgressApp for Test Plan Progress ConfigurationDelivered Dashboard Framework AppsSystem Availability AppSystem Performance AppUser Experience Reporting AppConfiguring User Experience Reporting AppsDVM Index AppIndex Statistics AppData Volume Management Achievements AppArchiving Statistics AppApp: Several Metrics for a Managed ObjectConfigure App: Several Metrics for One Managed ObjectApp: A Metric for Several Managed ObjectsConfigure App: One Metric for Several Managed ObjectsExtending the Set of Selectable MetricsIT Service Management AppsConfigure IT Service Management AppsConfiguring DashboardsCreating and Editing DashboardsTechnical Administration and Guided ProceduresGuided Procedure Authoring (GPA)Accessing the Guided Procedure BrowserCreating a Guided ProcedureCreating Custom Activities and Screen ComponentsImplementing Custom Automatic ActivitiesImplementing Custom Manual ActivitiesCreating Custom Web Dynpro Screen ComponentsEditing a Guided ProcedureOverview of GPA Step Types and Content TypesEditing Help Texts For Custom Guided ProceduresHow Help Texts Are Displayed in the GPEditing Help Texts For Different Versions of a GPActivating a Guided Procedure and Editing AttributesMonitoring the Execution Status of Guided Procedures (Log Book)Example: A Guided Procedure for Cross-Database ComparisonManaging Work ModesPlanning a Work ModeIT CalendarViewing EventsPlanning an IT EventPlanning Work ModesEditing EventsNotification ManagementSetting Up ServersRecipient and Recipient List ManagementAdding Recipients to the Global Recipient PoolAdding Recipient ListsDefining Availability and Absence of RecipientsMaintaining Notification Settings for Recipient ListsNotifying UsersSending Notifications from Alert Inbox or Self-MonitoringSending Notifications from PI MonitoringSending Notifications from HANA and BI MonitoringPersonalizing Notification SettingsRoot Cause Analysis and Exception ManagementRoot Cause AnalysisEnd-to-End AnalysisChange AnalysisException AnalysisTrace AnalysisWorkload AnalysisHost AnalysisSystem AnalysisChange ReportingExpert Links (System Analysis)Database AnalysisException ManagementConfiguring Collection of Single ExceptionsConfiguring Collection of Multi-Step (IPA) ExceptionsMonitoring and Handling ExceptionsException Management Instrumentation PlatformConfiguration ValidationCreating a Target SystemCreating a Comparison ListCreating a Custom ReportExecuting a ReportExecuting an Ad Hoc ReportWork Centers in Application OperationsSystem & Application Monitoring Work CenterSystem & Application Monitoring Alert InboxAnalyzing AlertsProcessing AlertsManaging Problem AnalysisHANA and BI MonitoringMonitoring the Status of Jobs and BI ObjectsBI Monitoring ConfigurationJob MonitoringConfiguring Job MonitoringMonitoring the Status of JobsIntegration MonitoringPI MonitoringSetting up Process Integration MonitoringSearching for Indexed and Archived MessagesUsing Component Based Message AlertingInterface and Connection MonitoringConfiguring an Interface and Connection Monitoring ScenarioIntegrating Cloud Services for Exception MonitoringSpecifying a Dynamic Time Frame (IDoc only)Creating an UXMon Script for SOAP RequestsDisplaying an Interface and Connection Monitoring ScenarioMonitoring the Performance of Web ServicesMessage Flow MonitoringSetting Up Message Flow MonitoringStarting the Message Flow MonitorChecking the Status of a Business TransactionMonitoring Message Flows and Handling ErrorsConnection MonitoringWorkflow MonitoringUser Experience MonitoringUXMon SetupSetting Up an Initial UXMon InfrastructureAssigning Roles to UXMon UsersInstalling Diagnostics Agents on User HostsCreating UXMon Scripts and Distributing Them on RobotsAdjusting ParametersGrouping UXMon Robots Regionally or FunctionallyAlert ConfigurationSpecifying Alert ThresholdsActivating and Deactivating AlertingConfiguring Alert NotificationsConfiguring SAP NetWeaver BW ReportingDefining Local Work Modes for SLA ReportingActivating and Deactivating UXMon FunctionsActivating Monitoring for Global Work ModesUser Experience MonitorError Codes in User Experience MonitorStarting the User Experience MonitorArranging Views on TabsLocking a View for Static MonitoringChanging the Background ImageTriggering TracesChanging Parameters Temporarily for Error AnalysisChanging Error CodesLoading the Execution Log from the EEMon Robot to the EEMon EditIdentifying ErrorsUser Experience Reporting AppTechnical Administration Work CenterIT Task ManagementCreating TasksCreating Guided Procedure-Based Tasks in Standard ModeCreating Guided Procedure-Based Tasks in Expert ModeCreating Simple TasksManaging TasksModes in IT Task PlanningManaging Work ModesPlanning a Work ModeCentral Tool AccessManaging ToolsCentral System AdministrationCentral System Administration SessionCentral System Administration SetupChoosing Administration and Monitoring Work AreaDefining Task ViewsCopying CustomizingAssigning RolesChecking RFC DestinationsCustomizing Task Log Book and Task Log HistorySpecifying System Data and Initially Setting Up TasksInactivating and Reactivating Solutions and SystemsCentral System Administration OperationProcessing Open TasksCreating User-Specific TasksWorkflow ManagementManaging NotificationsCentral System Administration ReportingService Availability ManagementConfiguring Service Availability ManagementAssigning a Business Partner to be Informed About a Service OutaSetting Up Service Availability MonitoringScheduling Agreed Service Times (AST)Creating a Service Time PatternCreating Follow-Up ASTsMaintaining Service Outages, as the Administrator ResponsibleAdjusting Service OutagesHiding Service Outages Caused by False AlarmsConfirming a Service Outage, as an IT Service ManagerDisplaying and Reporting SAM DataReporting Monthly or Yearly Service Availability DataDisplaying Service OutagesDisplaying Agreed Service TimesMDM Administration CockpitIT CalendarViewing EventsPlanning an IT EventPlanning Work ModesEditing EventsNotification ManagementSetting Up ServersRecipient and Recipient List ManagementAdding Recipients to the Global Recipient PoolAdding Recipient ListsDefining Availability and Absence of RecipientsMaintaining Notification Settings for Recipient ListsNotifying UsersSending Notifications from Alert Inbox or Self-MonitoringSending Notifications from PI MonitoringSending Notifications from HANA and BI MonitoringPersonalizing Notification SettingsGuided Procedure Authoring (GPA)Accessing the Guided Procedure BrowserCreating a Guided ProcedureCreating Custom Activities and Screen ComponentsImplementing Custom Automatic ActivitiesImplementing Custom Manual ActivitiesCreating Custom Web Dynpro Screen ComponentsEditing a Guided ProcedureOverview of GPA Step Types and Content TypesEditing Help Texts For Custom Guided ProceduresHow Help Texts Are Displayed in the GPEditing Help Texts For Different Versions of a GPActivating a Guided Procedure and Editing AttributesMonitoring the Execution Status of Guided Procedures (Log Book)Example: A Guided Procedure for Cross-Database ComparisonRoot Cause Analysis Work CenterRoot Cause Analysis and Exception ManagementRoot Cause AnalysisEnd-to-End AnalysisChange AnalysisException AnalysisTrace AnalysisWorkload AnalysisHost AnalysisSystem AnalysisChange ReportingExpert Links (System Analysis)Database AnalysisException ManagementConfiguring Collection of Single ExceptionsConfiguring Collection of Multi-Step (IPA) ExceptionsMonitoring and Handling ExceptionsException Management Instrumentation PlatformConfiguration ValidationCreating a Target SystemCreating a Comparison ListCreating a Custom ReportExecuting a ReportExecuting an Ad Hoc ReportSAP Solution Manager ConfigurationSystem MonitoringSet up System Monitoring WidgetInstalling the System Monitoring WidgetConfiguring the System Monitoring WidgetUsing the System Monitoring WidgetMonitoring a SystemMonitoring a DatabaseMonitoring a HostUser Experience MonitoringUXMon SetupSetting Up an Initial UXMon InfrastructureAssigning Roles to UXMon UsersInstalling Diagnostics Agents on User HostsCreating UXMon Scripts and Distributing Them on RobotsAdjusting ParametersGrouping UXMon Robots Regionally or FunctionallyAlert ConfigurationSpecifying Alert ThresholdsActivating and Deactivating AlertingConfiguring Alert NotificationsConfiguring SAP NetWeaver BW ReportingDefining Local Work Modes for SLA ReportingActivating and Deactivating UXMon FunctionsActivating Monitoring for Global Work ModesUser Experience MonitorError Codes in User Experience MonitorStarting the User Experience MonitorArranging Views on TabsLocking a View for Static MonitoringChanging the Background ImageTriggering TracesChanging Parameters Temporarily for Error AnalysisChanging Error CodesLoading the Execution Log from the EEMon Robot to the EEMon EditIdentifying ErrorsUser Experience Reporting AppIntegration MonitoringPI MonitoringSetting up Process Integration MonitoringSearching for Indexed and Archived MessagesUsing Component Based Message AlertingInterface and Connection MonitoringConfiguring an Interface and Connection Monitoring ScenarioIntegrating Cloud Services for Exception MonitoringSpecifying a Dynamic Time Frame (IDoc only)Creating an UXMon Script for SOAP RequestsDisplaying an Interface and Connection Monitoring ScenarioMonitoring the Performance of Web ServicesMessage Flow MonitoringSetting Up Message Flow MonitoringStarting the Message Flow MonitorChecking the Status of a Business TransactionMonitoring Message Flows and Handling ErrorsConnection MonitoringWorkflow MonitoringJob Monitoring and Business Intelligence MonitoringJob MonitoringConfiguring Job MonitoringMonitoring the Status of JobsHANA and BI MonitoringMonitoring the Status of Jobs and BI ObjectsBI Monitoring ConfigurationUsing TemplatesEditing Incident Management SettingsEditing Notification SettingsConfirm Alerts AutomaticallyAdding Third-Party ComponentsEditing Metric TypesEditing Alert TypesSAP Solution Manager Administration Work CenterLandscapeExtractor FrameworkIdentify Extractor ErrorsDeactivate ExtractorsChange Extractor ConfigurationAdjust Resource Restrictions for ExtractorsSpecify Logon GroupAgent FrameworkDefining Alternative Diagnostics AgentsAgent AdministrationStarting the Agent AdministrationDisplaying and Rebooting AgentsSwitching On the Maintenance ModeChanging the Connection Type of AgentsAssigning a Dedicated User and Password to All AgentsDisplaying or Downloading Agent Log FilesConfiguration and Change Database (CCDB)Checking Status of CCDB Infrastructure TasksIdentifying Configuration Store Upload ErrorsChecking Configuration Stores Across SystemsInfrastructureSelf-Monitoring of BW-Based ReportingMonitoring Data LoadingMessages of the BW-Based Reporting Self-CheckConfiguring an Additional System Landscape Directory (SLD)ContentChecking and Updating Store TemplatesChecking and Updating Extractor TemplatesRapid Content DeliveryConfiguring Rapid Content DeliveryImporting Content Packages Using Rapid Content DeliveryArchiving Content Packages of Rapid Content DeliveryArchiving Rapid Content Delivery Data with CSUDisplaying Archiving Objects and TablesFinding and Reading Archived DataURL FrameworkIntegrating Applications in the Work Center InfrastructureAssigning Work Center Views to User RolesDisplaying Prefixes of Existing URLsSelf-DiagnosisPerforming a Self-DiagnosisSelf-Monitoring of the Monitoring and Alerting InfrastructureThe Overview View of Self-MonitoringThe System View of Self-MonitoringManaging Logical Component GroupsAlerting FrameworkActivating and Deactivating a Restriction of Parallel HTTP RequeDisplay Alert Calculation Engine TracesIntroscopeConnect Existing CA Introscope Enterprise Manager Instances to SManaging Work ModesUser AdministrationBusiness Process OperationsBusiness Process Operations Work CenterWorking in the Business Process Operations Work CenterBusiness Process MonitoringAlert InboxBusiness Process and Interface MonitoringSpecifying Technical RequirementsSetting Up Alerting and Analytics ObjectsSetting Up Alert NotificationsAlert HandlingAlert Handling ActivitiesOperations Control CenterReporting the Operations Control Center Workload and PerformanceBusiness Process ImprovementBusiness Process AnalyticsSAP Business Process Analytics for SAP HANASAP Business Process Analytics for Cross-Database ComparisonAssigning Roles and Authorizations As an AdministratorCreating an Analysis Variant As a Configuration UserDefining Filter CriteriaMaintaining Variant CategoriesSetting FilterPerforming an AnalysisBusiness Process Operations DashboardTechnical PrerequisitesImplement Software Plug-Ins and SAP NotesActivate ServicesAssign Authorizations to UsersDefine Data SourcesCreating a Connector InstanceSchedule AKF Repository UpdateUpgrade from Previous SAP Solution Manager VersionsBPO Dashboards SetupCreating Analytical Key Figure InstancesSetting FilterSetting a RatingSetting Up a PanelSet Up DashboardRoles and AuthorizationsUsing Authorization Groups to Restrict the Display of DashboardsWorking with BPO Dashboards as End UserBPO Reporting InfrastructureTwinCubes in Business Process AnalyticsMigrating Data and AKFIs to TwinCubesViewing Data in TwinCubesLoading Master DataData Loader Error QueueDefining Virtual CharacteristicsUsage AnalysisData Collection LogDependency DiagramsData Consistency ManagementGSS: Data Consistency ManagementCross-Database ComparisonPerforming Cross-Database ComparisonComparisonProcessing ComparisonsCreating ComparisonsCreating Data ModelsCreating Foreign KeysMapping Data FieldsGenerating Extractors for a ComparisonEditing ComparisonsMass Processing of ComparisonsDisplaying Change LogsData Sources in Cross-Database ComparisonData Sources from an ABAP SystemABAP Data Sources"Determine Inconsistent Entries in One System" Data SourceData Sources from an External DatabaseSAP HANA Data SourceNon-ABAP Data SourcesOData Service Data SourcesBusiness Intelligence Data SourcesData Sources from a FileXML Data SourcesCSV Data SourcesMass Processing Functions in Cross-Database ComparisonFilters in Cross-Database ComparisonRelative Date FilteringComparison GroupCreating and Editing Comparison GroupsCreating and Editing Comparison Group TypesExecuting Comparison Group RunsCorrelating Comparison Group ResultsEvaluating ComparisonsScheduling ComparisonsComparison ScenariosStopping ComparisonsDisplaying Comparison ResultsDeleting Comparison ResultsCreating MessagesInternal Database ComparisonTransactional CorrectnessEvaluating Transaction Correctness in a Managed SystemEvaluating Transactional Correctness Using SAP Solution ManagerHandling Transaction Correctness Warning MessagesJob Scheduling ManagementJob Management Work CenterJob RequestsCreating Job RequestsCreating Job Requests for New JobsCreating Job Requests for Job ChangesCreating Delete Job RequestsProcessing Job RequestsProcessing Job Requests with IT Service ManagementEditing Job Scheduling IncidentsProcessing Job Requests with Change Request ManagementEditing Job Scheduling Change DocumentsCreating Job DocumentationAssigning Job DocumentationComparing Job Documentation with Job RequestsCopying Job Request Data to Job DocumentationChanging Job DocumentationChange Control for Job Requests and Job DocumentationJob DocumentationIntegration with Solution DocumentationCreating and Editing Job DocumentationGeneral Tab PageJob Chain Structure Tab PageOrganization Tab PageSystems Tab PageError Tab PageContact Person Tab PageRestrictions Tab PageAuthorizations Tab PageTasks Tab PageDocuments Tab PageChanges Tab PageJob-Doc Relationship GraphImporting Jobs into Job DocumentationImporting Externally Scheduled JobsImporting Jobs from SAP SchedulerImporting BW Process ChainsWorking with Job Documentation TemplatesCreating Job Documentation from TemplatesJob SchedulingScheduling Jobs with Job DocumentationScheduling Jobs with the SAP Scheduler (BC-XBP)Scheduling Jobs with an External Scheduler (SMSE)Scheduling Jobs DirectlyUsing the Job Scheduling AssistantJob Control for Managed SystemsConfiguring Job ControlAd Hoc JobsCreating a Job with Job ControlUsing Job Control to Change the Job SchedulingScheduling Recommended JobsJob MonitoringConfiguring Job MonitoringMonitoring the Status of JobsJob OverviewCentral Job OverviewSimple Job SelectionSAP Scheduler ManagementExternal Scheduler ManagementJob AnalysisJob Gantt ChartBackground Job AnalysisReportsABAP ReportsJob Scheduling Management Health Check ReportsReports: Business Process OperationsMonitoring Process ChainsData Volume ManagementStatus SummaryImprovement ProjectsAnalysesForecast & SimulationDecision MakerQueriesStatistics and TrendsDisplaying Data Allocation StatisticsDisplaying Table Utilization StatisticsDisplaying Time-Based Data DistributionDisplaying the Business Object FootprintReorganization and CompressionImpact and ReferencesPotential SavingsDisplaying Potential SavingsDisplaying Time-Based Data DistributionArchiving InformationService DocumentsCreating Service SessionsPerforming Guided Self-ServicesReportsRelated LinksContent BrowserVirtual Fields GeneratorLandscape ManagementA. Describing the System LandscapeB. Planning Landscape ChangesC. Implementing Landscape ChangesDownload ServiceLicense ManagementLicense Management PrerequisitesAutomatic Distribution of License DataCustomizing SynchronizationCustomizing Distribution and Customizing Scout PrerequisitesCustomizing DistributionQuick Guide: Setting Up Customizing DistributionCustomizing DistributionSynchronization ObjectDisplay Synchronization Object DefinitionAssign Transport Requests to Source and Target SystemsSynchronization Group EditorSynchronization Group for Stand-Alone HRUsing Synchronization Groups for Stand-Alone HRCreate Synchronization GroupSpecify Filter ConditionsTypes of Customizing DistributionInitial DistributionSetup Automatic Customizing DistributionDistribute Individual Transport ManuallyLogging Customizing DistributionDisplay Trace of Incoming Distribution RequestsCustomizing Distribution AnalysisAutomatic Redistribution after ErrorsDisplay Customizing Distribution LogsDelete Customizing Distribution LogsExpert Customizing DistributionDistributing LanguagesExpert SettingsCustomizing Distribution Lock LogicInsert Local Locks for Customizing ObjectsCustomizing ScoutLoad Object ListsCompare CustomizingDisplay Last ComparisonChanging the Processing Status of a Comparison ObjectCreate and Load Synchronization ObjectsSynchronization Object Specification ToolSpecify RFC DestinationsEdit Synchronization ObjectRestrict Synchronization Object ReleaseCheck Synchronization ObjectSpecify Filter Conditions for Source and Target ObjectsSuitable Objects for the Customizing SynchronizationCustomizing ID Mapping FrameworkUsing the ID Mapping Framework with an Integration ServerSetting-Up Customizing ID MappingID MappingID TypeGlobal ID TypeCustomizing ID MappingCustomizing ID Type EditorGlobal ID Type EditorEditing Business SystemsEdit System RelationshipsCreate a Type Group for an Integration ServerDefine ID MappingDefine and Export ID MappingID Mapping Export for Several Type GroupsReplicating ID MappingsAuthorization for the ID Mapping FrameworkSAP Engagement and Service DeliveryEngagement with SAP Engagement and Service DeliverySAP Engagement and Service Delivery ApplicationsEngagementsCreate Engagement CyclePut Known Top Issues in Engagement CycleCreate Self-ServicePerforming a Self-ServiceAssign an Issue to a Service SessionSupport RequestsSessionsTop IssuesIssuesTasksSAP EarlyWatch AlertAdditional AppsSAP Engagement and Service Delivery Work CenterCreating SAP Enterprise Support Reports (ES Reports) or SAP ProdAccessing ES/PSLE Reports and Displaying Existing ES/PSLE ReportCreating an ES/PSLE Report Ad HocScheduling ES/PSLE Reports as Background JobsCreating Report VariantsService DeliveryUpdating Solution Master Data at SAPGetting Service Plans from SAPSelf-ServicesAdvanced Remote Service Delivery for SAP SupportActivating the E-Mail Function in SAP Solution ManagerDefining the Recipient of a Service Session ReportEnsuring Service Delivery ReadinessSending Alerts to SAPPreparing a Service SessionDownloading the Service Session ReportService ConnectionsSAP Solution Manager User InterfacesLaunchpadSAP Fiori AppsCRM WebClient UIUsing the Work CenterWork Center StructureAdjust SAP GUI Application CallsEnhancementsManaging IT Components with SAP IT Infrastructure ManagementIT Infrastructure MonitoringMonitoring an IT Infrastructure Device
BI Content for SAP Solution Manager