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Function documentationTime Recording

 

You can record the effort (the time spent on each message, IT requirement, or change document) that you process as an employee or have already processed and confirmed.

You can specify your own activity types for effort recording.

You can analyze the effort in reporting.

Prerequisites

For the following functions, you must configure scenario-specific settings in SAP Solution Manager configuration:

  • You want to use your own activity types for effort recording.

  • You want to be reminded about effort recording automatically when you save a message.

For more information, see Customizing for SAP Solution Manager, under Start of the navigation path SAP Solution Manager Next navigation step Capabilities (Optional) Next navigation step IT Service Management Next navigation step Time Recording End of the navigation path.

Features

You can record any number of times in a message and change them at any time.

Note Note

If you have an employee role in SAP Solution Manager, you can only display and change times that you recorded yourself.

If you have an administration role, you can also display all the times recorded by other processors and record times for another person.

For more information, see the SAP Solution Manager Security Guide on SAP Service Marketplace, under Start of the navigation path http://service.sap.com/instguidesInformation published on SAP site Next navigation step SAP Components Next navigation step SAP Solution Manager Next navigation step <current release> End of the navigation path, under 4 Operations.

End of the note.

You can record the time you spent on a change transaction or IT requirement. If your project is integrated with SAP Portfolio and Project Management, the data is also transferred to the corresponding SAP Portfolio and Project Management project task.