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Function documentationUser Experience Monitoring

 

The User Experience Monitoring (UXMon) simulates the behavior of users who access central servers at different locations and run business processes. As administrator, you monitor the availability of the systems, and performance of the connections, from the end user perspective, in real time.

Integration

You can find User Experience Monitoring in the System & Application Monitoring work center in SAP Solution Manager.

Features

User Experience Monitoring comprises the following functions:

Setup

You use the UXMon setup, to perform the following:

  • Initially setting up the infrastructure which provides the data to real-time monitoring

  • Adding locations to an existing infrastructure and configure UXMon robots for them. UXMon robots are diagnostics agents that execute UXMon scripts.

  • Adding technical scenarios to an existing infrastructure. Technical scenarios are groups of technical systems in which specified business processes run.

  • Uploading new UXMon scripts for the UXMon robots so that you can distribute them to the locations. An UXMon script simulates a business process.

  • Defining parameters for monitoring, such as threshold values for generating messages

  • Specifying the method for evaluating the UXMon data in SLA reporting

  • Defining parameters for reporting, for example, the method for evaluating the UXMon data in SLA reporting and the threshold values for individual business-relevant steps in UXMon scripts

Script Editor

The User Experience Monitoring script editor (UXMon editor) creates UXMon scripts that are run on hosts at your various locations by UXMon robots, to simulate business processes.

Real-Time Monitor

The User Experience monitor (UXMon monitor) provides real-time monitoring of the availability of business processes and analyzes the cause of any errors which occur.

Interactive Reporting

UXMon reporting displays the most important monitoring data through time – from today to the previous year – on a centralized basis. You identify potentially problematic trends early, and get an overview of the availability and performance of your scenarios. The corresponding metrics are output at technical scenario, UXMon script, UXMon robot, and step levels.

Activities

Setting up UXMon

Setting up user experience monitoring is an iterative process which you perform several times:

  1. Create an initial technical scenario and an UXMon self-test script, which you can use to test the application. For more information, see Setting Up an Initial UXMon Infrastructure.

  2. Start the UXMon monitor to test the infrastructure and to get to know the capabilities of the UXMon monitor:

    For more information, see User Experience Monitor.

  3. Extend the infrastructure:

    1. Install diagnostics agents on hosts at your various locations. For more information, see Installing Diagnostics Agents on End-User Hosts.

    2. Configure diagnostics agents as UXMon robots. To do so, start UXMon setup again in the SAP Solution Manager: Configuration work center and follow the instructions for the Configure UXMon Robots sub-step of the Configure Infrastructure step.

  4. Create an UXMon script that simulates end user activities, and distribute it on the UXMon robots. For more information, see Creating UXMon Scripts and Distributing Them on Robots.

  5. In the Monitoring step of the UXMon setup, adapt the parameters, for example, to your organization or at the UXMon robots or scripts level. You specify measurement intervals, for example.

    For more information, see Adjusting Parameters.

  6. In the Monitoring step, configure the monitoring settings by grouping the UXMon robots for displaying the data in the UXMon monitor by region or function. For more information, see Grouping UXMon Robots Regionally or Functionally.

  7. Adjust the alert threshold values in the Alerting step. For more information, see Specifying Alert Thresholds.

  8. Adjust the UXMon monitor interface. For more information, see User Experience Monitor.

  9. Repeat steps 3 and 8 until you can monitor the availability and performance of all critical business processes in the UXMon monitor.

Additional activities