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Function documentationReport: Effort for Service Desk Messages


This report lists the time spent processing Service Desk messages, as recorded by the support staff.


You have the role Administrator in the SAP Solution Manager. For more information, see the SAP Solution Manager Security Guide in the SAP Service Marketplace, under Start of the navigation path published on SAP site Next navigation step SAP Components Next navigation step SAP Solution Manager <current release> End of the navigation path.



Choose the criteria by which the effort is to be rated.

Selection criteria

Restriction by

Last change

Time period during which the message was last changed


Messages that have this priority, and have never had a higher one

Transaction type

Messages of a specified transaction type

Only completed messages

Messages with the status Confirmed

If you do not check this box, all messages are reported.

Other Filter Criteria group box

Message number

Message with a specified message number

System ID

Messages with a specified system ID

Installation number

Messages with specified installation number


Messages of a specified message category

Multi-step categorization

Messages for a specified multi-step category

Messages for specified categories and subcategories

Subject group box


Messages for a specified catalog entry

Code group

Messages for a specified code group


Messages for a specified code


The list shows a message per row, with the most important data, and the sum of the times that all support providers have recorded per message.


Call the rating as follows: In the SAP Easy Access screen, choose Start of the navigation path Administration Next navigation step Effort Reporting Next navigation step Calculate effort for messages End of the navigation path.