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Function documentationProcessing Operations Tasks


Using operations tasks, you can manage recurring tasks in SAP Solution Manager.


You can create operations tasks as follows:

  • In the SAP Solution Manager Technical Administration work center, in the Task Management view, the IT Task Planning screen lists guided procedures.

  • In the SAP Solution Manager IT Service Management WebClient UI, the system creates operations tasks automatically. When a service request is approved, a corresponding guided procedure creates the operations tasks.


The operations task (transaction type SMOT) is based on the service request transaction type.

If the operations task is created in IT Service Management, it contains a link to the corresponding guided procedure in the Details assignment block, in the References screen area.

Using operations tasks, you can do the following:

  • Assign operations tasks to processors

  • Schedule and follow up work items

  • Provide information about how to process a task

  • Record effort

  • Confirm completion

More Information

For more information about using operations tasks in guided procedures, see  Processing Service Orders and Service Catalogs.

For more information about task management in the Technical Administration work center, see Technical Administration Work Center.