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Procedure documentationEditing Alert Types


The E2E Monitoring and Alerting Infrastructure templates delivered by SAP contain a lot of alert types. If you have based custom templates on an SAP default template, the custom template contains these alert types and their attributes. To list the alert types, choose the template and go to the Alerts tab.

To change the attributes of an alert type, go to change mode, select the alert type, and choose Change Settings. The most important settings and their meaning are described below.

Note Note

This procedure is in the Create and Edit Custom Templatessection of the Using Templates process. Perform the remaining steps of the procedure as well.

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Activate and Deactivate Alert Types

Not all alert types of SAP templates are active by default. If an an alert type is inactive, no alerts can be generated for it. If some alert types of a product are missing in technical monitoring, check whether they are flagged as inactive in the list, and if so, activate them. You can similarly deactivate types which you do not want to monitor.

To activate or deactivate alert types in a custom template, set the flag in the list of alerts, and save.

Edit General Alert Type Attributes

SAP delivers the alert types with meaningful default settings. You can change them if they do not match your requirements.

To edit the general settings, proceed as follows:

  1. Select an alert type and go to change mode.

  2. In Alert Type Details, choose the Overview tab.

  3. Make your changes:

    • The alert type Name is displayed in the Alert Inbox.

    • The Severity indicates how critical the alert is. The severity determines the priority, which is also displayed in the Alert Inbox. You can set the severity between 0 (very low) and 9 (critical).

    • SAP delivers alert types with a meaningful description. You can then create an additional custom description to document company-specific information about the alert type, such as responsibilities or process information.

    • To create a custom description, choose the pushbutton of that name, and enter your text.

    • By default, successive alerts of a managed object with the same rating (red or yellow) are collected in a group in the Alert Inbox, which is usually meaningful. To prevent grouping, set the Do Not Group Events flag.

  4. Save your changes.

Editing Alert Process

When an alert is raised, you can create an incident in the Solution Manager Support Desk, and a notification, automatically. You can also confirm alerts automatically when their rating returns to green.

To make these settings, proceed as follows:

  1. Select an alert type and go to change mode.

  2. In Alert Type Details, choose the Overview tab.

  3. Make your settings in the drop-down lists of the following columns:

    • Automatic Incident Creation

      If you choose Active, enter the details of the incident to be created, in the Incidents tab. For further information, see Edit Incident Management Settings.

    • Automatic Notification

      If you choose Active, enter the settings in the Notifications tab. For more information, see Editing Notification Settings.

    • Automatic Alert Confirmation

    You can copy the general template settings, as well as Active and Inactive. This is the default setting.

  4. Save your changes.

Note Note

You can also create your own alerts, in a custom template. Go to Expert Mode, and choose Start of the navigation path Create Next navigation step Alert End of the navigation path.

Monitoring Log Files with the Monitoring and Alerting Infrastructure contains an example.

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