In SAP Collaboration
, you work with SAP Support to find solutions for incidents.
You have set up a connection to the SAP Support Portal.
In SAP Collaboration, you can, for example:
Specify the SAP component.
Enter information for further processing at SAP.
Forward an incident to SAP to search for the cause in SAP components, or request SAP support.
Monitor the processing status at SAP.
As SAP Support, ask an external customer service to answer questions about components.
Open a connection from SAP Support to the managed system.
Display the processing status at SAP and actions taken so far.
Confirm the incident at SAP.
For service providers and software partners: Open a connection to the customer via the SAP service architecture.
For software partners: Create partner notes from an incident.