Dashboard for IT Service Management

The IT Service Management dashboard gives you an overview of message processing and change transactions. The dashboard contains apps that show individual aspects, such as the number of open transactions, or the average processing time.

You can configure the values that the dashboard apps display.

The IT Service Management dashboard shows the following apps:

Message quality
This app shows the quality of the message processing, measured, for example, by the specified and actual total processing time.
Workload
This app displays the number of open transactions. It shows, for example, in which areas important transactions are not yet completed.
Performance
This app displays the average processing time of completed transactions.

Call the dashboard

You call the dashboard from the home screen of IT Service Management and Change Request Management. In the Reports screen area, choose ITSM BW Dashboard.

For the authorizations to display the dashboard and the related data, see the Security Guide for SAP Solution Manager on SAP Service Marketplace at Start of the navigation path http://service.sap.com/instguides Next navigation step SAP Components SAP Solution Manager c<urrent release> 4 Operations End of the navigation path .

Integration

The IT Service Management dashboard requires no configuration; it is available with the above apps after you set up IT Service Management.

Note Note

This dashboard apps Message quality and Workload are available to you also in the iPad app SAP Solution Manager Dashboards. For more information, see Start of the navigation path https://service.sap.com/instguides Next navigation step SAP Components SAP Mobile SAP Mobile Applications SAP Solution Manager End of the navigation path .

End of the note.