In the navigation area in the WebClient UI, under Create
choose Service Request
.
The Select Transaction Type
dialog box opens.
Choose the transaction type.
Whether you have to select a transaction type depends on how your system is configured. Ask the person responsible for your system about the customer transaction types available.
A screen opens that leads you through the service request creation steps.
Some frequently used service requests may be available by default. To create such a service, choose the corresponding button.
Categorize the service request.
You can enter further information, depending on the category.
Check and correct your entries.
Choose Confirm and Send
, to create the service request.