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Function documentationTexts and Text Templates


You can save recurring information as personal text templates, and insert it into your change transactions and messages, by mouse click. Such reusable information could be a signature or telephone numbers, for example. The system administrator can also create system templates with standard texts, which are available to all staff (for example, standardized prompts to indicate which information must be entered in a request for change or message.)


You have made the Customizing settings for text management. See the Customizing activities under Start of the navigation path SAP Solution Manager Next navigation step Capabilities Next navigation step Change Control Management Next navigation step Transactions Next navigation step Text Management End of the navigation path or Start of the navigation path IT Service Management Next navigation step Text Determination Procedure End of the navigation path.

Note Note

If these settings are not made, the system uses the text types and text determination procedures delivered by SAP by default.

End of the note.

If you want to use Rich Text Format, you have performed the Customizing activity Activate Text Formatting.


  • Enter texts according to the selected text type (for example, internal note, response). The available text types are defined in Customizing.

    Note Note

    The visibility of a text in the system depends on the text type. An internal note can, for example, only be seen by your own support team.

    End of the note.
  • Creation of personal text templates for specific users and insertion into the Texts assignment block

  • Creation of system templates for all users and insertion into the Texts assignment block. The system templates are edited in Customizing for text management.

  • Text log: Documentation of all texts created. You can filter the display for the content by text type.

    In change transactions, the system also shows all status changes, authorizations and changes to the transaction.

  • Rich Text Format (RTF)

    You can edit texts using RTF features, for example, by using fonts, copy and paste functions, and text alignment.