You can document the results of the service session.
You have Microsoft Word 2007 or higher on your computer.
The service session is completed.
To access the service session report, you have the following options:
To display an HTML version, see the e-mail which is sent to the person you have defined as the recipient. For more information, see Defining the Recipient of the Service Report.
Download the document:
To access the report, you have the following options:
SAP Solution Manager 7.1 SP05 or higher:
In the Engagement and Service Delivery
work center, under Services
, choose the service session, and download the report on the Attachments
tab page.
To download the service session report from the SAP Service Marketplace, go to
.SAP Solution Manager 7.0 SP27 or higher and SAP Solution Manager 7.1 SP02 – SP04: To generate the service session report, in the Engagement and Service Delivery
work center, open the service session and choose Word document
.
To ensure the table of contents in a Microsoft Word document is displayed correctly, choose the Enable Editing
pushbutton when opening the document.