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This part of SAP Library gives you an overview of the changes and new features in SAP Solution Manager 7.1 SP10 since SAP Solution Manager 7.1 SP08.

This information is provided as release notes, which are structured by Application Lifecycle Management (ALM) processes. The following table gives you an overview of new, enhanced, and deleted functions in the IT Service Management process.

IT Service Management

Function

Type of change

Description

More information

Service Catalog

New

The service catalog extends service request management to model and publish IT services in a catalog.

Service Catalog

Task Management

Enhanced

Using operations tasks, you can manage recurring tasks in SAP Solution Manager.

Processing Operations Tasks

E-Mail Inbound Inbox

New

The inbox gives an overview of the e-mails that are related to incident processing. Incidents can completely be processed in the IT Service Management view.

Using Inbox

Integration with Issue Management

New

You can create an issue from an incident.

Processing Incidents

Substitution

New

Users can substitute their colleagues for message handling.

Substitution

Widgets

New

Widgets display specific messages at a glance.

My Messages Widgets

Landscape Management Database

Enhanced

The LMDB can contain more types of entities.

Reference Objects

Authorization for configuration item

Enhanced

Authorizations can be assigned by organization.

Reference Objects

Search

Enhanced

You can search in attachments, archived objects, as well as throughout IT Service Management.

Using the Search Function in the WebClient UI

Message creation

Enhanced

You can configure that, when saving a message, the system checks if several entries are plausible.

You can configure that the system automatically determines the support team that processes the message.

Create Incident Message, as Dispatcher or Processor

Message processing

Enhanced

Messages can contain custom fields to process and report additional information.

Including Custom Fields in the WebClient UI

Message processing

Enhanced

You can provide a reason for a status change.

Processing Message

Knowledge article

Enhanced

Mobile devices display knowledge articles as attachments to incidents with statusCustomer Action or Proposed Solution.

Processing Knowledge Articles

IT Service Provider Scenario

Enhanced

Messages that the IT service provider has sent to SAP can automatically be replied to the customer.

Scenarios

Software Partner Scenario

Enhanced

A partner provides an SAP Solution Manager to which a customer can log on in single sign-on mode by using a certificate.

Configure Single Sign-On in SAP Solution Manager of Partner

Actions in IT Service Management

New

You use actions in IT Service Management to enhance the message processing workflow.

Actions in IT Service Management

Terminology

New

Name of WebClient UI view changed from Incident Management to IT Service Management.

IT Service Management

For more information about changes in change control management, see Change Control Management.