This part of SAP Library gives you an overview of the changes and new features in SAP Solution Manager 7.1 SP10 since SAP Solution Manager 7.1 SP08.
This information is provided as release notes, which are structured by Application Lifecycle Management (ALM) processes. The following table gives you an overview of new, enhanced, and deleted functions in the IT Service Management process.
IT Service Management
Function | Type of change | Description | More information |
---|---|---|---|
Service Catalog | New | The service catalog extends service request management to model and publish IT services in a catalog. | |
Task Management | Enhanced | Using operations tasks, you can manage recurring tasks in SAP Solution Manager. | |
E-Mail Inbound Inbox | New | The inbox gives an overview of the e-mails that are related to incident processing. Incidents can completely be processed in the IT Service Management view. | |
Integration with Issue Management | New | You can create an issue from an incident. | |
Substitution | New | Users can substitute their colleagues for message handling. | |
Widgets | New | Widgets display specific messages at a glance. | |
Landscape Management Database | Enhanced | The LMDB can contain more types of entities. | |
Authorization for configuration item | Enhanced | Authorizations can be assigned by organization. | |
Search | Enhanced | You can search in attachments, archived objects, as well as throughout IT Service Management. | |
Message creation | Enhanced | You can configure that, when saving a message, the system checks if several entries are plausible. You can configure that the system automatically determines the support team that processes the message. | |
Message processing | Enhanced | Messages can contain custom fields to process and report additional information. | |
Message processing | Enhanced | You can provide a reason for a status change. | |
Knowledge article | Enhanced | Mobile devices display knowledge articles as attachments to incidents with statusCustomer Action or Proposed Solution. | |
IT Service Provider Scenario | Enhanced | Messages that the IT service provider has sent to SAP can automatically be replied to the customer. | |
Software Partner Scenario | Enhanced | A partner provides an SAP Solution Manager to which a customer can log on in single sign-on mode by using a certificate. | |
Actions in IT Service Management | New | You use actions in IT Service Management to enhance the message processing workflow. | |
Terminology | New | Name of WebClient UI view changed from Incident Management to IT Service Management. |
For more information about changes in change control management, see Change Control Management.