Using operations tasks, you can manage recurring tasks in SAP Solution Manager.
You can create operations tasks as follows:
In the SAP Solution Manager Technical Administration work center, in the Task Management view, the IT Task Planning screen lists guided procedures.
In the SAP Solution Manager IT Service Management WebClient UI, the system creates operations tasks automatically. When a service request is approved, a corresponding guided procedure creates the operations tasks.
The operations task (transaction type SMOT) is based on the service request transaction type.
If the operations task is created in IT Service Management, it contains a link to the corresponding guided procedure in the Details assignment block, in the References screen area.
Using operations tasks, you can do the following:
Assign operations tasks to processors
Schedule and follow up work items
Provide information about how to process a task
Record effort
Confirm completion
For more information about using operations tasks in guided procedures, see Service Catalog.
For more information about task management in the Technical Administration work center, see Technical Administration Work Center.