In the navigation area in the WebClient UI, under Create choose Service Request.

The Select Transaction Type dialog box opens.

Choose the transaction type.

Whether you have to select a transaction type depends on how your system is configured. Ask the person responsible for your system about the customer transaction types available.

In the assignment block Details, in the field Description, enter a meaningful description of the service request.

In the Reporter field, enter the name of the person requesting the service.

Choose the message priority from the value help. You can also use the Effects and Urgency. The system determines the priority from these fields.

Specify a service request category under Category.

Depending on the category, you can choose further subcategories to be more precise.

Under Text, enter a description of the requested service.

Depending on the category, in the assignment block Service Request, enter further information about the service request.

To specify the correct schema and deadlines, check the entries in the assignment block Service Level Agreement.

To forward the complete list of actions, check the entries in the assignment block Scheduled Action.

Enter further information about the service request.

Save your entries.