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Background documentationCreating Job Requests Locate this document in the navigation structure

 

End users create job requests when they want to schedule a new job, change an existing job, or delete an existing job. Each job request is linked to either an incident in IT Service Management or a request for change in Change Request Management. The job request stores the job data, and the incident or request for change handles the approval and implementation work flow.

Features

Job Scheduling Management provides the following views for creating job requests:

  • Basic Job Request

    This simplified view is for users who do not have specialized knowledge of job scheduling and job documentation with SAP Solution Manager. Users provide basic business context information, scheduling requirements, and, optionally, job steps.

  • Detailed Job Request

    The detailed view is for users with specialized knowledge of job scheduling and job documentation with SAP Solution Manager. Its layout is similar to the job documentation form, and allows users to provide detailed information about the business and technical properties of the job.

    Note Note

    If you use an external scheduler, you must use the detailed job request form to create and edit job requests. The basic job request form only supports the SAP scheduler (BC-XBP interface).

    End of the note.

    The detailed job request view provides the following additional functions:

    • Creating a print view as a PDF document

    • Running a macro

      If you have to create several job requests, you can simplify the process by using macros. For example, you can use macros to automatically enter contact persons, organizations, and systems (via a logical component).

      Note Note

      To create a custom macro for job documentation, proceed as follows:

      1. In transaction SA38, start the RAGS_CREATE_JOBDOC_MACRO report.

      2. Provide a unique macro ID and a description.

      3. Enter the desired parameters for business priority, logical component, region, country, contact person, and so on.

      4. You can assign the macro to your user only or to all users in the SAP Solution Manager system.

      5. Execute the report.

      End of the note.