If you find inconsistencies in the cross-database comparison, you can create messages directly from the comparison run overview.
You are authorized to create messages in IT Service Management.
On the Comparison Run Overview tab page, choose Create Incident.
The system displays a dialog window.
Choose the type of message you want to create, and choose OK.
The system displays the message form which is automatically prefilled with specific data, for example, the a description, the fact that the message is related to a comparison run, and so on.
Note
If you want to change the predefined message text, you can implement the enhancement spot DSWP_CDC_INCI_PARA.
Complete the information in the message form, and choose Send.
You have created a message which is dispatched to the responsible support team.