This key figure contains the relationship calculated between new and closed messages.
Available as of Release | SAP Solution Manager 7.1 SP05 (ST-BCO Support Package 3) |
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Aggregation | No |
Exception Aggregation | No |
Calculation | (ITSM RKF: Number of closed problem messages == 0) * ITSM RKF: Number of new problem messages + (ITSM RKF: Number of closed problem messages lt gt 0) * NDIV0 (( ITSM RKF: Number of new problem messages / ITSM RKF: Number of closed problem messages)) |
Restriction | No |