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Relationship of New to Closed Problem Messages Locate this document in the navigation structure

Key Figure Key Figure: 0SPR_CKF_RATIO_NEW_CLOSED_TICK

 

This key figure contains the relationship calculated between new and closed messages.

Technical Data

Available as of Release

SAP Solution Manager 7.1 SP05 (ST-BCO Support Package 3)

Aggregation

No

Exception Aggregation

No

Calculation

(ITSM RKF: Number of closed problem messages == 0) * ITSM RKF: Number of new problem messages + (ITSM RKF: Number of closed problem messages lt gt 0) * NDIV0 (( ITSM RKF: Number of new problem messages / ITSM RKF: Number of closed problem messages))

Restriction

No