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Procedure documentationSending Alerts to SAP Locate this document in the navigation structure


Critical alerts can be generated during the preparation. You ensure that SAP receives all alerts and notifications from the Alert-Based Service Delivery. This allows SAP to recommend how to fix open issues.

You allow alerts to be sent to SAP only for the combination of solution and system the service is booked for.


  1. Ensure that sending alerts to SAP automatically is compliant with the security regulations of your organization.

  2. In the System Monitoring work center, choose the Setup scenario.

  3. Under EarlyWatch Alert and Services Configuration, choose the link to define the scope of your permission, for example Configuration for a Single Solution.

  4. Select the solution for which the service is to be delivered.

  5. In the Send Alerts to SAP column, ensure the checkbox is selected for the systems for which the service is to be delivered.