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Object documentationIT Service Management Apps Locate this document in the navigation structure

 

IT Service Management contains a dashboard which gives you an overview of message processing and change transactions.

 

The apps are:

  • Message quality

    This app displays the message processing quality.

    The following values are displayed:

    • The number of iterations of a status, i.e. how often a transaction had the status, on average.

    • The number of transactions which exceeded the maximum processing time.

    • The number of transactions which exceeded the initial reaction time.

    • The average processing time of the completed transactions, in hours.

  • Workload

    This app displays the number of open transactions. The display is classified by transaction type and priority. This shows in which areas important transactions are not yet completed.

  • Performance

    This app shows the average processing time in hours of the transactions which were completed in the last ten calendar weeks. The display is classified by transaction type and priority.

Integration

The apps are displayed in the IT Service Management Dashboard.

You can adjust the dashboard apps to your requirements by changing their data basis, or by displaying new ones. You can, for example, display the statistics for various transaction types (see Configure IT Service Management Apps).