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Function documentationUpdating the Display of Support Messages from SAP Locate this document in the navigation structure


You have forwarded a support message to SAP. Depending on the configuration of the system, the support messages displayed are updated automatically, for example, every fifteen minutes. If SAP Support has proposed a solution that is not yet displayed, you can update the display manually.


  • SAP Support has replied to a support message that you forwarded.

  • You have opened the support message.


  1. Choose Edit.

  2. Choose the   Action   Update Message from SAP  

    You have updated the display manually.